Strategic Ops Associate, Consumer Merchandising & Moments
Location: New York, New York 10001
Employment Type: Full Time

About the Role
This role will be a founding member of the new Consumer Merchandising & Moments team within the Global Consumer Platform team. The core mission is to optimize business impact across Mobility and Delivery during Uber's largest platform-wide global consumer moments, while also shaping how Uber merchandises its offerings across the platform on an ongoing basis. The individual in this role will be focused on advancing one of Uber's top priorities cross-platform (xLOB) engagement through a combination of Business & Commercial Strategy, Program Management, Product Championship, and hands-on Operational Execution.

In this role, you will collaborate with stakeholders across the globe in Operations, Tech, Data Science, Marketing, Business Development, Communications, and Finance to bring campaigns to life, play a key role in driving cross-functional alignment around Uber's consumer calendar, build and refine playbooks and processes that accelerate launch velocity, and advocate for new product features that enhance Uber's ability to merchandise in the most effective way possible - all while being a hands-on operator: there will be no shortage of problems to solve. The role demands a high degree of comfort with ambiguity, strong analytical judgment, and the ability to align diverse cross-functional teams toward shared, measurable outcomes.

What You'll Do

• Develop Go-to-Market Plans for Platform Moments: Work across lines of business with Ops, Marketing, and Product Marketing to align upon a calendar of cultural and seasonal moments for Uber (e.g., Valentine's Day) to drive contextual cross-platform activations.
• Drive Strategic Alignment & Prioritization: Be a thought leader that pushes Uber to continually raise the bar for how we show up for consumers - both during marquee moments and in our ongoing merchandising efforts.
• Prioritize Investment & Craft Segment-Aware Strategies: Size and develop investment plans, across lines of business, to support activations. Align funding across Global & Regional Ops teams and tailor approach to consumer segments and Membership programs.
• Coordinate Cross-Functional Execution: Serve as the connective tissue across Operations, Commercial, Ads, Product, Marketing, and Finance teams, ensuring alignment, accountability, and the seamless execution of consumer moments.
• Measurement & Reporting: Shape how we measure and monitor success, and report on business impact in a systematic manner across the company.
• Playbooks & Process: Relentlessly refine cross-functional launch processes to ensure that Uber executes highly complex consumer moments with greater efficiency and velocity.
• Influence and Drive Execution Across Teams: Serve as connective tissue across Ops, Product, Marketing, and Regional teams, ensuring alignment and accountability on platform merchandising initiatives.

Basic Qualifications

• 2+ years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics).
• Bachelor's degree required.
• Intermediate SQL skills required.

Preferred Qualifications

• 4-6 years of experience in consulting, strategy, operations, or analytics roles.
• Strong Excel/Google Sheets and SQL proficiency.
• Experience developing innovative solutions to complex challenges.
• Experience building and executing complex, cross-functional initiatives.
• Proven ability to manage multiple priorities and deliver against tight deadlines.
• Proven experience building rigorous program management resources (trackers, plans) that drive clarity and prioritization for highly complex projects.
• Strong communication and presentation skills.
• Excellent business judgment and strategic thinking, with the ability to use data to inform decisions.
• Formal program management experience and direct experience with orchestrating corporate campaigns centered around major holidays and equivalent consumer moments are a big plus.