Pizza Hut Jobs

Server

The primary purpose of this position is to take orders from the customers in the dining room, quickly and correctly; enter orders into the Point of Sale System; and bring food and beverage items along with other necessary items to the table. This position is critical to the success of this Pizza Hut in that it is a necessary step in selling and delivering products to its customers.

Essential Functions

I. Cleaning and Preparing Dining Room:

Servers are responsible for ensuring cleanliness and proper organization of the dining room. They are responsible primarily for their own sections, and secondarily, for the other servers' sections. All Servers will assist other Servers when needed and/or time permits.

Servers check sections in the dining room for readiness for customers.

• Ensure that tables, booths, and chairs are clean.

Clean dining room windows and carpet.

All tables must have one placemat for each seat. For example, 4 placemats on the table at a 4-top booth.

All tables must have correct marketing materials, such as table tents. Clean or replace any that are not clean.

All tables must have correct condiments and paper towels. Condiment containers must be clean and full.

II.

Seating Customers: Servers are responsible for all aspects of customer service, including greeting customers at the door and seating them at tables.

Within 30 seconds of their arrival, Servers will greet customers at the door, at all times being friendly and professional. All Servers are responsible for taking turns seating customers, so that all customers are greeted and seated within the 30-second standard.

Determine how many customers are in the party, and which server's section is next in the rotation.

Escort customers to the table, walking at a casual pace, not rushing the customers.

On the way to the table, tell the customers about specials or suggest they try breadsticks or chicken wings while considering what they want for their meal.

III. Greeting, Suggestive Selling, and Serving Customers:

When customers are seated in a Server's section:

Servers will greet his/her tables within 2 minutes of the customers being seated.

Bring all serviceware to the table when you greet your customers at the table.

Suggest an upgraded soft beverage or alcoholic beverage (to adults, at restaurants with alcoholic beverages). Write down beverage orders.

Explain the menu, and suggest customers order breadsticks or wings to start with while looking at the menu. Write down appetizer order.

Enter appetizer and beverage orders into SUS, the Point of Sale system.

A certain protocol is maintained in this process in that the server is expected to pour the drinks if the customer orders a pitcher of drinks. Serving drinks must be done within 3 minutes after taking the order.

Suggestively sell specialty pizza and other menu items to customers. Write down customers' orders, and suggest add-ons, such as salads, or breadsticks or wings to share.

Enter entree orders into SUS, the Point of Sale system.

Follow up at the table before the main entree arrives to determine if the guests need refills of their beverages or anything else before the order arrives.

Prebus table of any dishes that the customer is finished with.

As customers are close to completing their meals, suggest a cookie or Cinnastix to share.

Enter dessert orders into SUS, the Point of Sale system.

Servers deliver checks and process customers' payments rapidly, within 3 minutes.

After customers leave the restaurant, the Server will bus, clean, and reset the table for the next guest(s). This involves clearing dirty dishes, silverware, etc. and disposing of them in the correct receptacle for washing, wiping the table off using the hand towel and cleaning solution, and putting placemats and napkins on the table. Clean booster chairs, and clean and reset high chairs.

IV.

Responsibilities

Servers also assist with answering phone calls, taking carryout and delivery orders, and respond to customers at the carryout counter and drive-thru window; locating carryout orders and cashing out carryout customers' orders.

Servers also perform sidework (such as slicing lemons for tea), as assigned by the Restaurant Management Team.

Servers are responsible for maintaining the salad bar (in restaurants with salad bars), including refilling items by prescribed method as needed, straightening utensils, and generally keeping the salad bar cleaned and organized.

V. End of Shift

Duties

At the end of the shift, Servers must ensure that their assigned section is clean and ready for service for the next shift, including:

Ensuring that tables, booths, and chairs are clean.

Cleaning dining room windows and carpet.

Ensuring that all tables have one placemat for each seat. For example, 4 placemats on the table at a 4-top booth.

Making sure that tables have correct marketing materials, such as table tents. Clean or replace any that are not clean.

At the end of the shift, Servers must perform duties listed on an assigned clean-up list obtained from the Manager on Duty. Items on this list include tasks such as:

Filling salad bar by prescribed method (in restaurants with salad bars).

Restocking server station.

Cleaning shelves. Some are reached by use of a stepladder.

Cleaning highchairs and booster seats using a hand towel and cleaning/sanitizing solution.

Washing dishware as instructed.

Filling condiment shakers in assigned section or station.

At the end of the day, Servers will perform closing tasks, as assigned by the Manager on Duty, such as:

Break down the salad bar (in restaurants with salad bars) by removing the food items and storing, wiping down the salad bar insert pan, iceless top, formica top, and sneeze shield.

Vacuum any carpeted areas of the dining room.

Non-Essential:

Washing dishes with an automatic dishwasher as instructed during cleanup times.

Mopping and other cleaning of other areas of the restaurant.

Requirements

The following are the qualifications and minimum requirements necessary for a person to perform this job.

Able to perform or able to learn to perform the essential functions of the position, and do so at an acceptable pace.

Sufficient physical condition to perform the functions of the position. Position involves these physical processes:

Lifting completed menu items, delivering them to tables, and serving customers.

Bending and stooping.

Standing and walking. The majority of on-job time is spent standing and walking.