Sr. Technical Product Mgr I
Pizza Hut
Plano, TX
Posted 1 weeks ago
Qualifications
Education
BA/BS in Information Systems, Computer Science, or related field, or equivalent experience.
Responsibilities
Primary Duties
- Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB
- Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog
- Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs)
- Oversee the development and delivery of executive-level reporting on CMDB health
- Ensure CMDB initiatives align with enterprise architecture and IT service management goals
- Maintain documentation of roadmap items, CI class definitions, and platform changes
- Support continuous improvement efforts to enhance CMDB usability, automation, and integration
- Serve as a point of contact for CMDB-related issues
Experience Requirements
Required
5+ years of experience in ServiceNow Configuration Management, with at least 2 years in a Product Owner or similar leadership role.
5 years of experience
Benefits & Perks
Benefits Package
- 4 weeks' vacation PLUS holidays
- sick leave
- 2 paid days to volunteer at the cause of their choice
- dollar-for-dollar matching gift program
- generous parental leave
- competitive benefits including medical, dental, vision and life insurance
- 6% 401k match
Required Skills
Technical Skills
Strong understanding of ServiceNow CMDB architecturedata modelsplatform capabilities
Soft Skills
Ability to communicate technical information clearlyAbility to translate business needs into actionable roadmap itemsStrong communication and stakeholder engagement skillsAttention to detailAbility to work collaboratively with cross-functional teamsEagerness to stay current with ServiceNow platform updates
Full Job Description
Job Title: Sr. Technical Product Mgr I
Company: YUM! Brands, Inc.
Location: Plano, TX
Description: The Product Owner for the ServiceNow Global Configuration Management Database (CMDB) Program plays a strategic leadership role in shaping and executing the roadmap for CMDB capabilities across the enterprise. This role partners with global stakeholders, data stewards, and data consumers to ensure the CMDB evolves to meet business needs, supports IT operations, and delivers reliable data for decision-making.
Key Responsibilities:
Qualifications:
Key Competencies:
Company: YUM! Brands, Inc.
Location: Plano, TX
Description: The Product Owner for the ServiceNow Global Configuration Management Database (CMDB) Program plays a strategic leadership role in shaping and executing the roadmap for CMDB capabilities across the enterprise. This role partners with global stakeholders, data stewards, and data consumers to ensure the CMDB evolves to meet business needs, supports IT operations, and delivers reliable data for decision-making.
Key Responsibilities:
- Product Ownership: Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities.
- Stakeholder Engagement: Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog.
- CDE Change Management: Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance.
- Executive-Level Health Reporting: Oversee the development and delivery of executive-level reporting on CMDB health, including data quality, completeness, and usage metrics.
- Enterprise Alignment: Ensure CMDB initiatives align with enterprise architecture and IT service management goals.
- Documentation Maintenance: Maintain documentation of roadmap items, CI class definitions, and platform changes.
- Continuous Improvement Leadership: Support continuous improvement efforts to enhance CMDB usability, automation, and integration.
- Application Support: Serve as a point of contact for CMDB-related issues, providing timely resolution and support to end users and IT teams.
Qualifications:
- BA/BS in Information Systems, Computer Science, or related field, or equivalent experience.
- 5+ years of experience in ServiceNow Configuration Management, with at least 2 years in a Product Owner or similar leadership role.
- Strong understanding of ServiceNow CMDB architecture, data models, and platform capabilities.
- Experience working with global teams and managing enterprise-scale CMDB implementations.
- Familiarity with ITIL framework and configuration management processes.
Key Competencies:
- Ability to communicate technical information clearly to both technical and non-technical users.
- Ability to translate business needs into actionable roadmap items.
- Strong communication and stakeholder engagement skills.
- Attention to detail and commitment to maintaining data accuracy and system reliability.
- Ability to work collaboratively with cross-functional teams.
- Eagerness to stay current with ServiceNow platform updates and platform evolution.
Company Culture
Work Environment: Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine.
How to Apply
Pizza Hut
About
Founded in 1958 by two brothers in Kansas, Pizza Hut is a global pizza chain with over 18,000 locations. Careers include delivery drivers, team members, and management roles. Fun fact: Pizza Hut was t...
$21
/ hour
Pizza Hut pays $21 for IT Manager in Plano, TX, with most salaries ranging from $15 to $31. Pay can vary based on role, experience, and local cost of living.
Median
$21
Low
$15
High
$31
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