Dollar Tree Jobs
Job posting data last updated March 22, 2026.
Retail Workforce Management Specialist
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Customer Service Associate I
Customer Service Associate II
Customer Service Associate I
Merchandising Assistant Manager
Assistant Manager I
Customer Service Associate I
Customer Service Associate I
Customer Service Associate I
Customer Service Associate I
Customer Service Associate I
Customer Service Associate I
Assistant Manager I
Customer Service Associate I
Customer Service Associate I
Retail Workforce Management Specialist
The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.
Key Responsibilities
- Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
- Partner with IT and HR teams to monitor integrations with payroll and POS systems.
- Support system testing, upgrades, and rollout of new features or configuration changes.
- Provide day-to-day user support and assist in developing training resources for field and store leaders.
Help collect and organize data used to validate labor standards and staffing models.
Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
Identify data inconsistencies or trends and escalate findings to the WFM Manager.
Qualifications
13 years of experience in workforce management, labor analytics, or retail operations support.
Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
Success Measures
Accurate and timely delivery of WFM reports and system updates.
Effective support during testing and rollout of new system features or labor standards.
Full time 500 Volvo Parkway, Chesapeake, Virginia 23320 Workforce Management Dollar Tree
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