Dollar Tree Jobs

Customer Service Associate II

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.

Your Role

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards

Merchandising and stocking as needed

Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

Managing sales transactions while working assigned cash register

Maintaining security of cash and protecting company assets

Other duties as assigned*

Your Skills and

Experience

High school diploma or equivalent is preferred

Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

High level of integrity is required

Proficiency in basic math for cash accounting is required

Your Perks and

Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance,

we offer: Employee Assistance Program

Retirement plans

Educational Assistance

And much more!