Assistant Manager

• Lebanon, PAWe are seeking a dynamic and organized Assistant Manager to join our team in Lebanon, PA. As an Assistant Manager, you will play a crucial role in supporting daily operations, managing staff, and ensuring excellent customer service.

Job DescriptionAssist the Manager in overseeing daily operations and implementing company policies and procedures

Supervise and motivate team members to achieve performance goals and maintain high standards of service

Handle customer inquiries, resolve issues, and ensure customer satisfaction

Manage schedules, assign tasks, and coordinate team activities to maximize efficiency

Assist in training and developing new team members

Monitor inventory levels and place orders as needed

Prepare and analyze reports on sales, productivity, and other key performance indicators

Ensure compliance with safety regulations and maintain a clean, organized work environment

Step in for the Manager in their absence, making decisions and handling escalated issues

QualificationsProven experience in a supervisory or management role, preferably in a related industry

Strong leadership skills with the ability to motivate and guide team members

Excellent communication and interpersonal skills

• Demonstrated problem-solving abilities and decision-making skills

Proficiency in Microsoft Office Suite and ability to learn new software systems quickly

Strong time management skills and ability to prioritize tasks effectively

Customer service-oriented with a commitment to maintaining high standards

Bachelor's degree in Business Administration or related field preferred

Ability to work flexible hours, including evenings, weekends, and holidays as needed

Must be able to work on-site in Lebanon, PA

Additional InformationDepth perception

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

Most tasks are performed from a standing position

Walking

For short distances for short durations

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists

Job LocationLebanon, PA