Customer Service Rep (02727) 310 South Creek Drive
Domino's Pizza
Manteno, Illinois
Posted 2 days ago
Qualifications
Education
High school diploma or equivalent
Responsibilities
Primary Duties
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Address customer inquiries, concerns, and complaints with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide suggestions for improving customer service processes and procedures
- Maintain a positive and supportive attitude while handling multiple tasks simultaneously
About This Role
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location.
Experience Requirements
Required
Previous customer service experience preferred
Benefits & Perks
Benefits Package
- Flexible hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid training
- Incredible bonus structure
- Offered health, dental & vision insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible spending accounts
- Ability to contribute to a 401(k)
Required Skills
Technical Skills
Proficiency in customer service software and basic computer skills
Soft Skills
Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailPatient and empathetic demeanor with a genuine desire to help othersAbility to remain calm and professional in challenging situationsStrong team player with a positive attitudeFlexibility to work various shifts as needed
Full Job Description
Customer Service Rep
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Responsibilities:
Qualifications:
Benefits:
We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!
We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Responsibilities:
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Address customer inquiries, concerns, and complaints with empathy and patience
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide suggestions for improving customer service processes and procedures
- Maintain a positive and supportive attitude while handling multiple tasks simultaneously
Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multi-task and prioritize in a fast-paced environment
- Previous customer service experience preferred
- High school diploma or equivalent
- Patient and empathetic demeanor with a genuine desire to help others
- Ability to remain calm and professional in challenging situations
- Strong team player with a positive attitude
- Flexibility to work various shifts as needed
Benefits:
- Flexible hours
- Competitive wages
- Employee discount on all food items
- Advancement opportunities
- Paid training
- Incredible bonus structure
- Full time drivers benefits (in addition to above benefits):
- Offered health, dental & vision insurance after 60 days of employment
- Voluntary accident coverage/Critical illness coverage
- Flexible spending accounts
- Ability to contribute to a 401(k)
How to Apply
Domino's Pizza
About
Founded in 1960, Domino’s has become one of the largest pizza delivery chains globally, with over 18,000 stores in 90+ countries. Careers include delivery drivers, store associates, and corporate role...
$16
/ hour
Domino's Pizza pays $16 for Customer Service Rep in Manteno, Illinois, with most salaries ranging from $11 to $23. Pay can vary based on role, experience, and local cost of living.
Median
$16
Low
$11
High
$23
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Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.