Job Title: Sr Regulatory Services Specialist

Company: FedEx
Location: Miami, FL

Description:
To maintain control to monitor bureau of customs and border protection (customs), customer and company regulatory activity. Minimize potential liabilities to our customers and FedEx Trade Networks by ensuring that all regulatory activities are performed within time constraints.

Train regulatory services analysts/specialists in assignments and cross-train them to ensure that essential functions are performed timely during absences. Written correspondence or telephone conversations with shippers, clients, company employees, US Customs & Border Protection (CBP) & other government agencies concerning information or documentation required by CBP or client to further explain or clarify information. Refer unresolved/major problems/issues to the RSD manager. Answer questions & solve problems within the department and with other departments. Sort and assign department incoming work to analysts/specialists to ensure that regulatory time frames are met. Monitor flow & quality of daily department responsibilities; refer current issues & potential problems to RSD manager. Assist RSD manager in development of department procedures. Work closely with or fill in for analysts to ensure all tasks are completed on time, including the actual processing or correction of 70-90 service invoices/month. Provide prompt, accurate responses/guidance to 40-50 more incoming phone calls each month from internal/external customers. Review monthly accounting discrepancy reports; request further action from other employees in RSD & throughout the company to resolve issues; follow up as necessary. Represent the regulatory services department on cross-functional committees as necessary to solve problems & establish/refine procedures. Consult with & advise customers when customs & other government agencies (FDA, Bureau of Alcohol, Tobacco & Firearms, DOT, EPA, Department of State, Federal Communications Commission, DEA & U.S. Fish & Wildlife Service) become actively involved with a shipment. Ensure issue(s) are resolved timely & in compliance with laws & regulations. Communicate with internal & external customers concerning inquiries/problems relating to the release & entry of imported merchandise, ensure compliance & avoid delays at release. Issues include country of origin/marking, NAFTA, quota/visa restrictions, anti-dumping & countervailing duty issues, tariff classification, seizures, demands for redelivery, required documentation, customs & other government agency requirements. Provide regulatory information/guidance to clients, shippers & employees at all levels & locations in person or via phone, fax, letter & email concerning imported merchandise & ensure accurate entry at the lowest possible cost. Conduct research via internet, global trade data, other internal resources & through consultation with government agencies as necessary to compile information. Develop arguments, create claims & protests to customs on behalf of clients. Resolve issues related to duty, tax, fees, valuation & classification of imported merchandise in order to obtain applicable refunds for the company & clients. Collect relevant data & create successful petitions to customs for mitigation, cancellation, or resolution of demands for liquidated damages & penalties, seizures, marking notices & redelivery notices to minimize liabilities while preserving company & customers' compliance levels with customs. Research, create & submit requests for binding rulings to customs for customers & ensure that entry is filed accurately. Provide complete, accurate & timely information to update product database records and ensure compliance with customs rulings, notices of action, decisions & other entry instructions. Maintain up-to-date knowledge of customs & other government agencies' regulations affecting importation of merchandise by reading, evaluating & further researching information obtained from ABI administrative messages, federal register, international trade today/broker power, meetings, published articles, periodicals & related websites on the internet. Disseminate information to internal & external customers as appropriate. Develop/maintain positive working relationships & open lines of communication with customs & other government agency personnel. Analyze entries related to disputed invoices to determine accuracy of entry; compose/file appropriate claims or tenders &/or notify clients of our determinations & actions to ensure that compliance requirements are met & that we exercise "due diligence" as a broker. Provide ongoing training/guidance to RSD/R&C analysts as necessary via phone & in person to ensure accurate, compliant entry. Serve as a single point of contact for large, unmanaged accounts that require frequent, more technical assistance/attention because the level of service & depth of technical guidance & assistance they require can't be met by the call center; development & maintenance of a strong business relationship with all clients. Attend client meetings at company & at clients' premises as necessary; participate in joint sales calls with sales representatives & client meetings with customs; attend customs & other government agency meetings as necessary in order to protect the company's & our clients' interests. In order to take a leadership role in these meetings, it is essential that the specialist be thoroughly familiar with the agenda.

Performs other duties as assigned.

Qualifications:
Four-year college degree preferred or equivalent work experience. Ten (10) years industry experience in brokerage preferred. Customs broker's license preferred. Comprehensive knowledge of custom brokerage and other government agency regulations, harmonized tariff schedule of the US, general import/export procedures, and the company's general operating procedures. In-depth knowledge of customs and other government agency requirements specific to individual industries and products. Demonstrated organizational skills should include leadership, problem solving, and ability to work quickly, accurately and thoroughly with attention to details. Multitasking skills are essential. Adept at communicating effectively in writing, over the phone and in person. Proficient at resolving complex import issues through utilization of well-developed analytical, research, problem solving, interpersonal and communication skills. General understanding of accounting practices and procedures. Strong customer service orientation. Fundamental understanding of MS Word and Excel. Leadership skills, problem solving skills, organized & attention to details desired.

Preferred Locations: Memphis, Romulus, Atlanta, LA, Dallas, Houston, Boston, Chicago & Miami.

Pay: 4,291.67 - 8,360.33 USD Monthly

Additional Details:
LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.