IT Help Desk InternThe IT Help Desk Intern will provide Level I help desk support for desktop workstations, laptops, and peripherals for both local and remote users. This role offers hands-on exposure to Windows platforms, systems administration fundamentals, user account management, and endpoint support.

The intern will learn by assisting and shadowing the Systems Support Specialist, gaining experience in installing, configuring, maintaining, and troubleshooting hardware and software. The role also includes a special project to be presented to executive leadership at the conclusion of the internship.

Provide Level I help desk support, including ticket intake, incident routing, and escalation when necessary

Support local and remote users; travel to remote sites as needed

Assist with incident routing and ticket assignment

Install, configure, and provide desktop support for Windows OS, Microsoft Intune, Microsoft 365 (Office 365), and Adobe software

Support end users through troubleshooting, training, and system guidance

Assist with user account setup, access configurations, and permissions

Provide basic telecommunications support

Assist with hardware inventory management and equipment deployment

Perform administrative duties, including correspondence and document management

Complete a capstone project focused on the assigned discipline and present findings to stakeholders during the final week of the program

Perform additional administrative and project-based duties as assigned

Strong verbal and written communication skills

• Ability to read, write, and comprehend complex IT-related instructions and documentation
• Ability to analyze, create, and interpret technical and general business documents
• Strong problem-solving skills and attention to detail

Customer-focused mindset with a willingness to learn and collaborate

Rising Junior or Senior pursuing a degree in Information Technology

CompTIA A

Microsoft Certified Technology Specialist (MCTS)

The Five Guys Internship Program is a paid, hands-on experience designed for students seeking real exposure to how a fast-growing, people-first organization operates. Interns work closely with corporate and field teams on meaningful projects, gain insight into day-to-day business operations, and develop practical skills that translate directly into a professional career.

Throughout the program, interns receive mentorship, collaborate with leaders, and complete a capstone project presented to leadershipwhile being treated as a true part of the Five Guys team.

To be considered, applicants must submit:

Resume

Cover letter explaining why they are interested in interning at Five Guys

Rising Junior or Senior pursuing a degree in Information Technology