Five Guys

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Five Guys Employee Reviews

What is it like to work at Five Guys?

Review information last updated October 1, 2025.

Rating Distribution

147 ratings

Summary of Five Guys Employee Feedback (AI-Generated)

3.3 out of 5

Across all Five Guys locations represented in these limited summaries, a consistent picture emerges: the company benefits from strong leadership and a positive company culture, particularly highlighted by the Senior Leadership team.
This positive environment contributes to a good work-life balance, although this can be somewhat unpredictable due to fluctuating hours, a significant concern repeatedly mentioned.
A key strength is the company's commitment to diversity and inclusion, which receives consistently high ratings.
However, a recurring negative theme is the variability of work schedules, impacting work-life balance and creating an element of uncertainty for employees.
Compensation and benefits are also consistently rated poorly, suggesting a potential area for improvement to enhance employee satisfaction and retention.
While the overall experience is largely positive due to the strong culture, the limited number of reviews underscores the need for a larger, more comprehensive dataset to fully understand the nuances of the Five Guys employee experience across different locations.
The company appears to be making an effort to provide a good environment for its employees, but there is room for improvement in areas such as compensation and benefits, and perhaps more structured scheduling practices.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Strong Senior Leadership
  • Positive Company Culture
  • Good Diversity and Inclusion Practices
  • Reasonable Work-Life Balance (despite scheduling variability)

Cons

  • Unpredictable Work Hours
  • Low Ratings for Compensation and Benefits
  • Limited Career Opportunities
Jul 14, 2025
3 out of 5
General Manager

Decent pay, long hours.

Rating Compensation And Benefits
4/5
Rating Career Opportunities
2/5
Rating Culture And Values
2/5
Rating Diversity And Inclusion
2/5
Rating Senior Leadership
3/5
Rating Work Life Balance
2/5

Pros

Compensation is competitive and commensurate with strong performance. The company offers complimentary meals and a generally positive work environment.

Cons

This role frequently requires extended hours and can be impacted by staffing shortages. Holiday periods at busier locations tend to involve particularly demanding workloads.

Jul 14, 2025
1 out of 5
Manager

The food quality requires significant improvements, honestly.

What is the best part of working at the company? I appreciate the opportunity to work at the company. However, I have concerns regarding compensation, specifically the lack of consistent raises (not provided every six months as stated) and the discrepancy between full-time hours and pay. I was unfortunately terminated for requesting a raise and confirmation of my assistant manager position, despite prior assurances. What is the most stressful part about working at the company? The unpredictable scheduling and significant distances between store locations (approximately 30-45 minutes apart) contribute to considerable stress. What is the work environment and culture like at the company? The work environment is unsatisfactory. There is a perceived lack of employee value, and compensation does not align with the stated benefits. The absence of employee meals is also a notable concern, and the standard work schedule of 7:00 AM to 4:00 PM without meal provisions is inadequate. What is a typical day like for you at the company? During my two-year tenure, there were frequent changes in leadership, including the departure of the owner and district manager, resulting in the loss of several valued employees.
Jul 13, 2025
3 out of 5
Crew Member

The workplace was productive, fun, and engaging.

This experience exceeded expectations and represents the highest standard of the Five Guys brand. The food quality, including the fries and burgers, and the level of customer service, consistently delivered the authentic Five Guys experience.
Jul 10, 2025
3 out of 5
Burger Flipper

A good place to work

Rating Compensation And Benefits
2/5
Rating Career Opportunities
3/5
Rating Culture And Values
4/5
Rating Diversity And Inclusion
4/5
Rating Senior Leadership
4/5
Rating Work Life Balance
4/5

Pros

The role offers an engaging and dynamic environment with opportunities for immediate practical experience in a kitchen setting.

Cons

Employee retention has historically been a challenge, which was partially influenced by the operational environment during the initial stages of the pandemic.

Jul 8, 2025
1 out of 5
Crew Member

Management needs serious improvements and additional training.

This employee demonstrates a tendency to let personal feelings influence their judgment and interactions, rather than focusing on professional performance. Concerns have been raised regarding negative comments made about colleagues. Additionally, the current customer volume is significantly low, which can be a challenging and draining environment.
Jul 8, 2025
2 out of 5
Crew Member

The service quality was unfortunately very disappointing.

This employee consistently expresses concerns regarding operational decisions that have resulted in reduced work hours and perceived prioritization of cost savings over employee well-being. Additionally, the manager’s approach involves a high degree of oversight and detailed direction, which may be challenging for long-term employees.

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Five Guys Employee Reviews by Location

Location Rating Reviews
Westlake, OH
3
4
New York, NY
4.8
4
Los Angeles, CA
3.3
4
Jacksonville, FL
2.7
3
Tucson, AZ
2
2
Wake Forest, NC
1
2
Warren, MI
3
2
Grand Forks, ND
4
2
Winter Haven, FL
4
2
Alexandria, VA
3
2
Leander, TX
4
2
Buffalo, NY
3
2
Ames, IA
3
2
Mount Prospect, IL
4
2
East Brunswick, NJ
3
2

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Five Guys. Contact us to suggest updates to this page.