Five Guys
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Five Guys Employee Reviews

What is it like to work at Five Guys?

Review information last updated August 13, 2025.

Rating Distribution

144 ratings

Summary of Five Guys Employee Feedback (AI-Generated)

3.3 out of 5

Across all Five Guys locations represented in these limited summaries, a consistent picture emerges: the company benefits from strong leadership and a positive company culture, particularly highlighted by the Senior Leadership team.
This positive environment contributes to a good work-life balance, although this can be somewhat unpredictable due to fluctuating hours, a significant concern repeatedly mentioned.
A key strength is the company's commitment to diversity and inclusion, which receives consistently high ratings.
However, a recurring negative theme is the variability of work schedules, impacting work-life balance and creating an element of uncertainty for employees.
Compensation and benefits are also consistently rated poorly, suggesting a potential area for improvement to enhance employee satisfaction and retention.
While the overall experience is largely positive due to the strong culture, the limited number of reviews underscores the need for a larger, more comprehensive dataset to fully understand the nuances of the Five Guys employee experience across different locations.
The company appears to be making an effort to provide a good environment for its employees, but there is room for improvement in areas such as compensation and benefits, and perhaps more structured scheduling practices.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Strong Senior Leadership
  • Positive Company Culture
  • Good Diversity and Inclusion Practices
  • Reasonable Work-Life Balance (despite scheduling variability)

Cons

  • Unpredictable Work Hours
  • Low Ratings for Compensation and Benefits
  • Limited Career Opportunities
Jul 14, 2025
3 out of 5
General Manager

Decent pay, long hours.

Rating Compensation And Benefits
4/5
Rating Career Opportunities
2/5
Rating Culture And Values
2/5
Rating Diversity And Inclusion
2/5
Rating Senior Leadership
3/5
Rating Work Life Balance
2/5

Pros

Compensation is competitive and commensurate with strong performance. The company offers complimentary meals and a generally positive work environment.

Cons

This role frequently requires extended hours and can be impacted by staffing shortages. Holiday periods at busier locations tend to involve particularly demanding workloads.

Jul 13, 2025
3 out of 5
Crew Member

Productive, fun work place

This experience exceeded expectations and represents the highest standard of the Five Guys brand. The food quality, including the fries and burgers, and the level of customer service, consistently delivered the authentic Five Guys experience.
Jul 10, 2025
3 out of 5
Burger Flipper

A good place to work

Rating Compensation And Benefits
2/5
Rating Career Opportunities
3/5
Rating Culture And Values
4/5
Rating Diversity And Inclusion
4/5
Rating Senior Leadership
4/5
Rating Work Life Balance
4/5

Pros

The role offers an engaging and dynamic environment with opportunities for immediate practical experience in a kitchen setting.

Cons

Employee retention has historically been a challenge, which was partially influenced by the operational environment during the initial stages of the pandemic.

Jul 5, 2025
5 out of 5
Crew Member

Flexible Crew Team Member with strong understanding of fast food restaurant industry.

This employee consistently demonstrated positive customer interactions and efficiently prepared food in a fast-paced environment, completing orders within seven minutes. They developed skills in customer service, cash handling, and training colleagues. Responsibilities included managing grills, the expo system (including calling out orders), and overseeing curbside service, even during challenging weather conditions.

Pros

Demonstrated strong teamwork and acquired a diverse skillset.

Cons

Occasionally struggled to recall the standard customer greeting cover line, leading to instances where colleagues misremembered it, potentially resulting in lost sales.

Jul 4, 2025
4 out of 5
Shift Leader

good pay, fun crew

Pros

Employee receives a complimentary meal during each shift and benefits from a positive and collaborative team environment. The role itself is considered accessible and straightforward.

Cons

The position frequently involves extended hours and is occasionally impacted by challenges related to staffing levels. Customer interactions can, at times, present difficult situations.

Jun 28, 2025
3 out of 5
Shift Lead

Okay money but not worth it

Rating Compensation And Benefits
3/5
Rating Career Opportunities
3/5
Rating Culture And Values
5/5
Rating Diversity And Inclusion
5/5
Rating Senior Leadership
4/5
Rating Work Life Balance
3/5

Pros

Demonstrates a strong willingness to learn and thrives in a customer-focused environment.

Cons

Experiences indicate a high level of interpersonal conflict and instances of excessive workload.

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Five Guys Employee Reviews by Location

Location Rating Reviews
Westlake, OH
3
4
Los Angeles, CA
3.3
4
New York, NY
4.8
4
Jacksonville, FL
2.7
3
Alexandria, VA
3
2
Grand Forks, ND
4
2
Hilliard, OH
4
2
Winter Haven, FL
4
2
Stuart, FL
5
2
Buffalo, NY
3
2
Warren, MI
3
2
Ames, IA
3
2
Logan, UT
3
2
Plano, TX
2.5
2
Wake Forest, NC
1
2

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Five Guys. Contact us to suggest updates to this page.