Name: Overall, it was a positive and satisfying experience.
Item: Five Guys
Rating: 4
Author: Shift Manager at Five Guys

What is it like to work at Five Guys?

Review information last updated January 21, 2026.

Rating Distribution

69 ratings

★

☆

Summary of Five Guys Employee Feedback (AI-Generated)

3.3 out of 5

★

☆

Across all Five Guys locations represented in these limited summaries, a consistent picture emerges: the company benefits from strong leadership and a positive company culture, particularly highlighted by the Senior Leadership team.
This positive environment contributes to a good work-life balance, although this can be somewhat unpredictable due to fluctuating hours, a significant concern repeatedly mentioned.
A key strength is the company's commitment to diversity and inclusion, which receives consistently high ratings.
However, a recurring negative theme is the variability of work schedules, impacting work-life balance and creating an element of uncertainty for employees.
Compensation and benefits are also consistently rated poorly, suggesting a potential area for improvement to enhance employee satisfaction and retention.
While the overall experience is largely positive due to the strong culture, the limited number of reviews underscores the need for a larger, more comprehensive dataset to fully understand the nuances of the Five Guys employee experience across different locations.
The company appears to be making an effort to provide a good environment for its employees, but there is room for improvement in areas such as compensation and benefits, and perhaps more structured scheduling practices.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

Strong Senior Leadership
Positive Company Culture
Good Diversity and Inclusion Practices
Reasonable Work-Life Balance (despite scheduling variability)

Cons

Unpredictable Work Hours
Low Ratings for Compensation and Benefits
Limited Career Opportunities

Dec 8, 2025

4 out of 5

★

☆

Shift Manager

Overall, it was a positive and satisfying experience.

The role can be demanding at times, however, the compensation of $19 per hour is satisfactory. The position requires adherence to established standards, but maintains a highly safe and clean work environment.

Dec 7, 2025

4 out of 5

★

☆

Crew Member

My time working at Five Guys was positive.

The work schedule is satisfactory. Compensation is competitive for the restaurant industry. Training provided was effective. A staffing shortage presented a challenge at this location, and there were concerns regarding management professionalism at the time.

Compensation/Benefits

★

☆

4/5

Job Culture

★

☆

2/5

Management

★

☆

1/5

Job Work/Life Balance

★

☆

4/5

Job Security/Advancement

★

☆

2/5

Dec 3, 2025

3 out of 5

★

☆

Food Service Worker

Five Guys offers competitive pay and benefits packages.

Management at Five Guys can vary in effectiveness, with some supervisors demonstrating equitable workload distribution while others exhibit patterns of favoritism. Conversely, high-performing employees may experience increased workloads due to reliance on their skills.

Compensation/Benefits

★

☆

4/5

Job Culture

★

☆

2/5

Management

★

☆

2/5

Job Work/Life Balance

★

☆

4/5

During my four-year tenure, my working hours were consistently from 9:45 AM to 6:00 PM. I appreciated the supportive management team and benefited from opportunities for professional growth. The cleaning standards were consistently high, and there was a clear commitment to maintaining fresh, high-quality food. While I valued my time here, I would have remained longer had it not been for the impact of COVID-19.

Compensation/Benefits

★

5/5

Job Culture

★

☆

3/5

Management

★

☆

4/5

Job Work/Life Balance

★

☆

4/5

Job Security/Advancement

★

☆

4/5

Pros

Significant professional development opportunities.

Cons

The cost of services/products may be perceived as high.

Oct 6, 2025

4 out of 5

★

☆

Crew Member

It’s a basic entry-level role, to be honest.

During my three-year tenure, the role presented a relatively straightforward workload. While periods of increased activity could be demanding, rushes were typically short-lived. I consistently maintained positive working relationships with colleagues. Management experience varied.

Want to see more reviews?

Five Guys Employee Reviews by Location

Location	Rating	Reviews
Auburn, AL	4 ★ ★ ★ ★ ☆	2
Tucson, AZ	2 ★ ★ ☆ ☆ ☆	2
Jacksonville, FL	1.5 ★ ★ ☆ ☆ ☆	2
Westford, MA	1 ★ ☆ ☆ ☆ ☆	1
Riverside, CA	5 ★ ★ ★ ★ ★	1
Derry, NH	4 ★ ★ ★ ★ ☆	1
Lone Tree, CO	3 ★ ★ ★ ☆ ☆	1
Plano, TX	4 ★ ★ ★ ★ ☆	1
Fulton, NY	1 ★ ☆ ☆ ☆ ☆	1
Hayward, CA	5 ★ ★ ★ ★ ★	1
Humble, TX	1 ★ ☆ ☆ ☆ ☆	1
White Plains, NY	5 ★ ★ ★ ★ ★	1
Davenport, IA	1 ★ ☆ ☆ ☆ ☆	1
Staten Island, NY	4 ★ ★ ★ ★ ☆	1
Birmingham, AL	3 ★ ★ ★ ☆ ☆	1

The pay for this position is $15.50/hour +Tips +Bonus At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach! Shift managers are trained to perform all of the duties preformed by the Crew Members and Shift Leaders, with additional responsibility for...

Shift Lead - 0520

Five Guys

Chicago, IL

Posted yesterday

Apply

The pay for this position starts at $17.00 - $19.00/hour +Tips +Bonus
Shift Leaders at Five Guys provide their leadership and expertise in helping our restaurant teams WOW our customers each day. They set the example and teach crew members how to maintain our high standards.
We have a unique bonus program, called the Secret Shopper program that provides the opportunity to earn cash bonuses for everyone on your team by upholding our high standards and delivering an outstanding dining experience.
We're a group of people passionate about the food we serve, who we are as a company and how we work as a team. And most importantly we like to have fun!
At Five Guys, the philosophy is simple: great burgers and fries, crafted in a clean restaurant run by friendly staff. We are focused on creating an environment where all our employees take ownership of their work and have fun doing it. If you're a self-starter ready for a career that you can take pride in, apply to this stepping stone to management.
What's in it for you?

A fast-paced, high-energy environment
Competitive base pay and excellent potential bonus
A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously
Work with fresh ingredients and highest quality products
Amazing growth opportunities
Free Meals while you work
401(k), Medical, Dental and Vision based on eligibility

Click here for a detailed job description
Five Guys Operations LLC participates in eVerify. Click here for information about eVerify.
Click the following links for important information about Five Guys' participation in this program and your rights.
eVerify Notice of Participation - English
eVerify aviso de participacin - Espanol
Right to Work Poster - English
Derecho al trabajo en cartel - Espanol
Know Your Rights EEO poster: https://www.eeoc.gov/poster
By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read the Detailed Position Description, as well as our Privacy Policy.
It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.
The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.
IND5GC

Apply

Companies Similar to Five Guys for Reviews

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Five Guys. Contact us to suggest updates to this page.

Five Guys Employee Reviews

What is it like to work at Five Guys?

Rating Distribution

Summary of Five Guys Employee Feedback (AI-Generated)

Highlights

Pros

Cons

Overall, it was a positive and satisfying experience.

My time working at Five Guys was positive.

Five Guys offers competitive pay and benefits packages.

Pros

Cons

Five Guys is excellent; management is a major issue.

Five Guys is good, but management needs fixing.

Pros

Cons

It’s a basic entry-level role, to be honest.

Want to see more reviews?

Five Guys Employee Reviews by Location

Latest Job Openings at Five Guys

Shift Lead - 0520

Crew Member - 0556

Crew Member - 4020

Crew Member - 1199

Crew Member - 1037

Shift Lead - 1164

Shift Lead - 1199

Crew

Shift Lead - 1173

Shift Manager - 0685

Companies Similar to Five Guys for Reviews

Burger King

Little Caesars

Pizza Hut

Popeyes

Share Five Guys Company Reviews