Assistant General ManagerAssistant General Managers (AGMs) effectively and efficiently manage the restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams. AGMs provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties.

Reports to: General Manager (GM)

Full-time

Part-time

Exempt

Nonexempt

ResponsibilitiesStore Goals

Assists profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Maintain an "A" health inspection rating at all times

Customer Service

Maintain excellent customer service

Take customer orders, maintain fast, accurate service, and positive guest relations

Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process

Resolve guest complaints or concerns

Leadership

Effectively train, supervise, and mentor Crew Members and Managers

Hold employees accountable to Company standards using corrective action process

Conduct performance appraisals

Celebrate employee successes

Lead by example, showing rather than telling

Delegate fairly and appropriately

Encourage employees to develop their skills and/or grow with the Company

Teamwork & Communication

Work as a team member to support other employees in their duties

Follow the lead of your GM

Communicate challenges and successes

Be respectful of all guests, employees, vendors, and supervisors

AccountabilityTake ownership over tasks that are assigned to you

Hold self to the highest standard of performance

Be knowledgeable of and hold yourself to all Company standards

Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook

Station MasteryMastery of all stations: cashier, grill, fry, table, dressing and lobby

Complete all training and re-training activities as assigned

Process cash and credit card payments, refunds, gift cards, etc. in accordance with FGNY's cash handling policy

Operate kitchen equipment in an efficient and safe manner

Ensure food quality meets company standards

Ensure food storage and preparation meets company standards

Stock and restock stations as necessary

Maintain the restaurant with regards to cleanliness, neatness, and customer accessibility

Other ResponsibilitiesAttend mandatory meetings including staff meetings, leadership meetings, etc.

Perform opening and closing duties to Company standards

Perform other duties as assigned by your supervisor

Essential FunctionsReasonable accommodation will be considered and implemented in accordance with ADA requirements.

18

• years of age

Ability to walk, stand, bend, kneel, reach, and lift 50

• pounds for the duration of your shift (up to 10 hours with scheduled breaks)

Function in a fast-paced and noisy kitchen environment

Tolerance to temperature fluctuations

Work with hazardous substances such as hot oil

Read, write, speak, and understand basic English

Communicate clearly

Lead a team effectively

Use a basic computer system (ex. cash register)

Finger dexterity

Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Available to work nights, weekends and holidays, and variable schedule, per the needs of the business

Maintain general knowledge of FGNY: locations, transportation, management team, etc.

Adhere to Company's policies and procedures, as well as City, State, and Federal laws and mandates

Equal OpportunityAt Five Guys, we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.