Home Depot Jobs in Texas

Inside Sales RepresentativeThe Inside Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high-level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR will also be responsible for building strong relationships with key Rental Operations Facility team members, including but not limited to dispatchers, drivers, technicians, and the branch manager.

Key

Responsibilities

25% Assist Internal Sales Partners and Call Center Agents

• Assists internal partners, such as the national account reps and call center agents with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary

50% Drives Business

• Drives repeat business by providing excellent customer service, detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently while paying close attention to detail Continually works to support internal rental partners, with focus on supporting field-based sales associates. Provides customer follow-up, reconciles issues and ensures customer needs are fulfilled

25% Qualifies Leads

• Qualifies leads from multiple sources, including but not limited to, Pro Intelligence dashboards, Dodge, and other sources as provided. Distributes appropriate leads to field-based sales associates. Works smaller prospects and current customers to grow share of wallet

Direct Manager/Direct Reports:

This Position typically reports to ROF Branch Manager

This Position has 0 Direct Reports

Travel

Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.

Preferred Qualifications

Working knowledge of Microsoft Office Suite

Demonstrated project management skills

Excellent written and verbal communication skills

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred

Education

No additional education

Minimum Years of Work

Experience

3

Preferred Years of Work

Experience

No additional years of experience

Experience

None

Preferred Leadership

Experience

None

Certifications

None

Competencies:

Action Oriented

Being Resilient

Business Insights

Courage

Decision Quality

Persuades

Demonstrates Self-Awareness

Manages Complexity

Plans and Aligns

Situational Adaptability

Values Differences

Communicates Effectively

Customer focus

Drives Results

Manages Conflict

Resourcefulness