Home Depot Jobs

Rental Contact Center Repair Associate

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: The Rental Contact Center Repair Associate provides real-time technical support and phone-based troubleshooting for customers operating rented large equipment. Bridging customer service and technical support, this role guides customers through operational issues to resolution by diagnosing equipment concerns, providing safe step-by-step troubleshooting steps, and coordinating escalations with field service teams. Combining empathy, technical accuracy, and a high sense of urgency, the associate collaborates across internal departments to minimize equipment downtime and deliver an effortless experience, upholding company standards and driving long-term customer loyalty. Selected candidates will need to attend several days of in-person training at the Rental Hub location in Marietta, GA and thus must live in the Atlanta area.

Key Responsibilities

75% Customer Service and Equipment Consultant

• Receive and handle high volumes of inbound calls. Meet quality assurance, associate readiness, and other key performance metrics. Create and build strong relationships with internal and external customers. Determine/understand customer equipment needs through qualifying and needs assessment. Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits. Provide customers with expert advice on equipment selections, operation and maintenance. Secure equipment by checking availability using dashboard and other platforms.

25% Service Support and Rental Coordination

• Learn and understand key service related issues with our equipment so you are able to respond to customers' needs by being able to offer troubleshooting solutions over the phone. Process reservation/orders, rental booking, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail. Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.

Direct Manager/Direct Reports:

This Position typically reports to Contact Center Supervisor.

This Position has 0 direct reports.

Travel

Requirements

No travel required

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be 18 years of age or older

• Must be legally permitted to work in the United States

Problem solving ability, including ability to quickly determine solution

Good listening and organization skills, and multitasking abilities

Excellent written and verbal communication skills

work schedule: Evening/Weekend schedule is required

Preferred Qualifications

2

Bilingual proficiency in English and Spanish is a plus.

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work

Experience

1

Preferred Years of Work

Experience

3

Experience

No previous leadership experience

Preferred Leadership

Experience

None

Certifications

None

Competencies:

Action Oriented

Being Resilient

Courage

Decision Quality

Manages Ambiguity

Collaborates

Demonstrates Self-Awareness

Instills Trust

Manages Complexity

Situational Adaptability

Values Differences

Communicates Effectively

Customer Focus

Resourcefulness

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $20.$0 - $20.00.