Home Depot Jobs

Measure Technician (In-Home Advisor)

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.

Key

Responsibilities

60% Appointment Measures

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.

4% Collaboration

1% Compliance

35% Customer Service

• Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.

Direct Manager/Direct Reports: This Position typically reports to the Assistant Market Manager.

This Position has up to 0 Direct Reports.

Travel

Requirements

Travel between locations required.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

Must be 18 years of age or older.

Reliable Transportation.

Preferred Qualifications

None.

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work

Experience

1

Preferred Years of Work

Experience

1

Experience

No previous leadership experience.

Preferred Leadership

Experience

No previous leadership experience.

Certifications

None.

Competencies: Action Oriented

Collaborates

Communicates Effectively

Customer Focus