Manager, Category ExperienceWith a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key

Responsibilities

Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends

• Analyze customer information to identify the most significant opportunities to improve the customer experience across categories.
• Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results.
• Manage and mentor a top-performing team.
• Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope

Direct Manager/Direct Reports: This position typically reports to Sr. Manager, Category Experience

This position has 1 direct report

Travel

Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

No travel required

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

Preferred Qualifications

Strong numeric and advanced analytics aptitude

Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite

Demonstrated ability to hire, develop and lead high performing teams

Proven ability in driving an online business performance

The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results

High comfort level with working in an ambiguous, fast paced environment

Minimum of 2 years online experience

Ability to solve complex problems

Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)

Ability to operate simultaneously and effectively in both tactical and strategic modes

Ability to think both strategically and tactically with good attention to detail

Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

Minimum

Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred

Education

No additional education

Minimum Years of Work

Experience

4

Preferred Years of Work

Experience

No additional years of experience

Minimum Leadership

Experience

None

Preferred Leadership

Experience

None

Certifications

None

Competencies:Decision Quality

Collaborates

Drives Engagement

Ensures Accountability

Plans and Aligns

Communicates Effectively

Customer Focus

Develops Talent

Drives Results

Manages Conflict