Field Service Professional - Cumming, GA
Home Depot
Field Service ProfessionalWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Must reside within 20 miles of Cumming, GA.
Schedule is Monday
• Friday 7am-3:30pm.
Position PurposeThe Field Service Professional is a skilled technician, adept at performing a full range of equipment repairs on light repairs and maintains a variety of industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities, such as but not limited to paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. The technician generally conducts maintenance and repairs in various locations within a reasonable radius of their home. In some markets, the role also includes but is not limited to general facilities' maintenance and the removal of refrigerant for recycling.
Key Responsibilities30% Administrative and Communication
• Utilize company technology platform to document all work performed on equipment, including labor and parts. Accurately maintain, report and store parts inventory. Complete and organize tech stock replenishment into company vehicle. Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided.
10% Compliance and Safety
• Perform all work and assignments in accordance with proper safety practices. Adhere to all THD and safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards. Complete pre and post vehicle inspection
60% Repair and Maintenance
• Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically. Perform proper inspections and testing of customer equipment aligned with preventive maintenance. Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service. Perform other responsibilities and duties as required.
Direct Manager/Direct ReportsThis Position typically reports to Market Supervisor or Regional Equipment Services Mgr.
This Position has 0 Direct Reports
Travel RequirementsTypically requires overnight travel less than 5% of the time.
Physical RequirementsRequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working ConditionsTypically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness
Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking.
Daily driving in local market/territory.
Limited overnight travel in select markets.
Minimum QualificationsMust be 18 years of age or older
Must be legally permitted to work in the United States
Must have valid Drivers' License for your employment state
At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment
Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics
Versatile equipment maintenance repair skill set
Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures
Associate must be willing to get EPA 608 certification and be willing to perform the responsibility of refrigerant removal for recycling.
Must reside within 15-20 miles of the target city
Demonstrated ability to collaborate and work effectively with cross-functional teams
Good written and verbal communications skills
- Be a self-starter and have the ability to work independently driving customer satisfaction with a passion for equipment maintenance
- Ability to consistently and accurately document work performed
- Preferred QualificationsWorking knowledge of Microsoft Office Suite
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
3 years of relevant work experience repairing and maintaining equipment
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Minimum EducationMinimal or no education requirements
Preferred EducationNo additional education
Minimum Years of Work Experience1
• years of previous related work experience
Preferred Years of Work Experience2
• years of previous related work experience
Preferred Leadership ExperienceNone
CompetenciesManages Ambiguity
Nimble Learning
Situational Adaptability
Balances Stakeholders
Customer Focus
Interpersonal Savvy
Resourcefulness
Home Depot
About
Established in 1978, The Home Depot is the largest home improvement retailer in the U.S., with over 2,300 stores. Careers range from sales associates and logistics staff to corporate roles. Fun fact: ...
