Manager, Pro Digital Experience
Home Depot
Atlanta, Georgia
Posted 2 weeks ago
Typically requires overnight travel 5% to 25% of the time.
Qualifications
Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Responsibilities
Primary Duties
- Responsible for ownership of individual or team work through identifying, researching and measuring ongoing effectiveness of programs against metric targets
- Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback
- Troubleshoot and problem solve for ongoing operational needs as they arise
- Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
- Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team
- Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
- Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies
- Effectively communicates projects and recommendations through accurate documents and presentations
- Has the ability to present and deliver to a wide variety of stakeholders including executive leaders and sponsors
About This Role
The Manager, Pro Experience will play a key role in supporting The Home Depot's Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience.
Experience Requirements
Required
5 years.
5 years of experience
Required Skills
Technical Skills
Working knowledge of Microsoft Office SuiteWorking knowledge of TableauWorking knowledge of presentation software (e.g., Microsoft PowerPoint)
Soft Skills
Ability to draw accurate conclusions from financial documentationDemonstrated project management skillsAbility to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiencesAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skills
Leadership
4+ years of previous leadership experience
Full Job Description
Manager, Pro Experience
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Manager, Pro Experience will play a key role in supporting The Home Depot's Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience. This role is responsible for driving awareness, adoption, and activation of digital products and capabilities among customers and store associates. The Manager will partner cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and sustained adoption. Using customer insights, associate feedback, and performance data, this role will identify opportunities, measure effectiveness, and translate findings into clear business actions and improved digital experiences. Success requires strong cross-functional leadership, communication, analytical thinking, and execution skills.
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Manager, Pro Experience will play a key role in supporting The Home Depot's Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience. This role is responsible for driving awareness, adoption, and activation of digital products and capabilities among customers and store associates. The Manager will partner cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and sustained adoption. Using customer insights, associate feedback, and performance data, this role will identify opportunities, measure effectiveness, and translate findings into clear business actions and improved digital experiences. Success requires strong cross-functional leadership, communication, analytical thinking, and execution skills.
Key Responsibilities:
- 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through identifying, researching and measuring ongoing effectiveness of programs against metric targets; develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; troubleshoot and problem solve for ongoing operational needs as they arise.
- 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot.
- 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.).
- 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement.
- 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; may work on small to medium initiative-specific projects within workstreams; effectively communicates projects and recommendations through accurate documents and presentations; has the ability to present and deliver to a wide variety of stakeholders including executive leaders and sponsors.
Direct Manager/Direct Reports:
- This position typically reports to Sr. Manager or Director.
- This position has 0-4 Direct Reports.
Travel Requirements:
- Typically requires overnight travel 5% to 25% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite.
- Working knowledge of Tableau.
- Working knowledge of presentation software (e.g., Microsoft PowerPoint).
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to draw accurate conclusions from financial documentation.
- Demonstrated project management skills.
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
- Excellent written and verbal communication skills.
- Consulting and/or retail experience.
- 4+ years of previous leadership experience.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education.
Minimum Years of Work Experience:
- 5.
Preferred Years of Work Experience:
- No additional years of experience.
Minimum Leadership Experience:
- None.
Preferred Leadership Experience:
- None.
Certifications:
- None.
Competencies:
- Decision Quality.
- Collaborates.
- Drives Engagement.
- Ensures Accountability.
- Plans and Aligns.
- Communicates Effectively.
- Customer Focus.
- Drives Results.
- Manages Conflict.
How to Apply
Home Depot
About
Established in 1978, The Home Depot is the largest home improvement retailer in the U.S., with over 2,300 stores. Careers range from sales associates and logistics staff to corporate roles. Fun fact: ...
$30
/ hour
Home Depot pays $30 for General Manager in Atlanta, Georgia, with most salaries ranging from $23 to $40. Pay can vary based on role, experience, and local cost of living.
Median
$30
Low
$23
High
$40
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