Rental Hub Manager

The Rental Hub Manager is responsible for leading all aspects of the Rental Hub location, inclusive of day-to-day operations, customer service levels, fleet readiness, and key financial metrics impacting local operations and the regional P&L. He/she will be responsible for leading a team of associates to successfully execute the daily delivery and pickup of rental equipment, repair activities for Hub and Store-based rental assets, deployment of new rental assets, as well as working cross functionally with the rental sales organization. This role supports all regional field rental activity by working in partnership with regional field operations managers to ensure fleet readiness and availability.

Key Responsibilities:

• 60% - Manage Hub Operations - Manage the workflow for the Hub and related systems. Leverage key metrics to stay on plan and identify any issues impacting the operations to drive efficient and effective operational performance.
• 40% - Manage Key Performance Indicators - Manage Key Performance Indicators: Drive performance across KPI's such as on-time delivery, days to pick up, OT, Regional financial metrics, and safety statistics.

Direct Manager/Direct Reports:

• This Position typically reports to the Rental Regional Manager
• This Position has 10 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• 5+ years of relevant experience overseeing store or facility operations.
• Technical knowledge of large equipment, safety requirements and DOT regulations preferred.
• Must be exceptionally self-disciplined, and possesses a strong work ethic, teamwork and organizational skills.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Rental Hub Managers are accountable for ensuring associate engagement and Home Depot values-based leadership.
• Strong time management skills and ability to prioritize workloads to drive efficient operations.
• Knowledge of construction equipment commonly used in the rental industry (earthmoving, aerial, compaction, lawn & garden, etc.).
• Ability to draw accurate conclusions from financial data.
• Proficient computer skills include Microsoft Office Suite, Dynamics CRM, Sales Force, Excel, smartphone and tablets.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional Education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• 5

Preferred Leadership Experience:

• 5

Certifications:

• None

Competencies:

• Action Oriented
• Being Resilient
• Business Insights
• Courage
• Decision Quality
• Directs Work
• Drives Vision and Purpose
• Global Perspective
• Manages Ambiguity
• Self-Development
• Attracts Top Talent
• Builds Effective Teams
• Collaborates
• Demonstrates Self-Awareness
• Drives Engagement
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Situational Adaptability
• Values Differences
• Builds Networks
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict
• Resourcefulness