Manager, HDES Ops SupportWith a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: The Manager, HDES Ops Support leads strategic operational planning and oversees Regional Communication Administrators (RCAs) who support scheduling, dispatch, exception management, and cross-functional coordination across HDES. This role ensures consistent operational execution across regions, alignment with service expectations, and seamless support of technicians across the U.S. and Canada.

Key

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.

• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.

Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.

Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.

Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.

Maintain knowledge base regarding specific operations and processes within store operations

Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

Direct and indirect reports typically include 2-5 Business Analysts.

Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.

Typically procedures for analyzing situations and making conclusions are very diverse.

Typically considers among many different options or procedures when solving problems.

Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel

Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications

PMI certification preferred.

3 years of retail experience or process management in related area.

Minimum

Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred

Education

No additional education

Minimum Years of Work

Experience

5

Preferred Years of Work

Experience

No additional years of experience

Minimum Leadership

Experience

None

Preferred Leadership

Experience

None

Certifications

None

Competencies:

Strong business, functional and/or store knowledge for their area of responsibility

Leadership and management experience preferred

Strong operations, retail and/or field experience required

Ability to partner/communicate well with the field/stores

High sense of urgency in responding to field needs

Strong big picture; strategic thinking skills

Strong quantitative skills such as statistics and data analysis.