Payroll Contact Center Team Leader, Payroll

• Lakeland | Publix Super Markets, Inc.Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for and be an owner in a Fortune 100 company that is widely recognized as a leader in the supermarket industry. The Payroll department ensures that Publix associates receive timely, accurate paychecks for their livelihood. Within the department, the Contact Center Team Leader provides leadership and direction to internal teams who support customer resources. The ideal candidate must have strong customer service, supervisory, and decision-making skills. They must display professionalism in a fast-paced environment and are considered the subject matter expert for all payroll research and problem resolution. In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. This position is an in-person role located at our corporate headquarters in Lakeland, FL.

What you'll do

Provide direction to the payroll contact center

Analyze and recommend strategies for contact center metrics

Maintain knowledge of payroll processes, policies, and system enhancements

Assist other supervisors with development, training, and coaching; as well as other special projects and duties

Handle payroll for the associates in the department

Required QualificationsAssociate's degree in a business related field or equivalent experience

At least two years of experience in an analytical position

Knowledge of corporate strategy map

Knowledge of payroll and payroll related policies including Paid Time Off (PTO)

Knowledge of professional communication style

Knowledge of operations/infrastructure

Knowledge of CQI (continuous quality improvement) methodology and tactics to include WIN (work improvement now) and QIP (quality improvement project)

Ability to react quickly and in a calm, professional manner when in situations affecting one or more associates' pay

Analytical skills

Customer service skills

Knowledge of supervisory leadership skills

• Ability to display professionalism

Strong decision-making skills

Ability to multi-task and prioritize a large volume of work

Ability to demonstrate a high level of maturity and tact

Interpersonal communication skills

Problem solving skills

Basic skills in time keeping systems including: DART, Kronos, Time Off Request (TOR) system, TPass, MSS

Intermediate skills in Microsoft applications (Excel, Word, PowerPoint, SharePoint, Access)

Intermediate skills in SAP, Oasis, FETCH, PASSport

Willingness to work flexible hours to meet business needs

Preferred QualificationsBachelor's degree in Business Management, Finance or Accounting

Four or more years of payroll experience in an analytical position

Supervisory knowledge

Knowledge of Avaya phone system and the reports within the phone system

Knowledge of the different pay classifications and how pay is calculated

Knowledge of Publix Minor Restrictions

Knowledge of individual state and federal Department of Labor (DOL) laws as it pertains to minors and Wage and Hour Division (WHD) requirement for associates' edited time

Knowledge of Power of Attorney

Knowledge of Managers Reference Library (MRL) or similar policy documentation

Intermediate knowledge of time keeping systems including: DART, Krono, Time Off Request (TOR) system, TPass, MSS

Advanced knowledge of SAP, Oasis, FETCH, PASSport

Hours of WorkMonday

• Friday, 40 hours per week

Frequency of PayWeekly

Minimum Base Pay22.30

Maximum Base Pay30.70

Potential Annual Base Pay46,384-63,856

Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

Benefits InformationEmployee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans plan

Paid Time Off

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our

benefits: Benefits

Jobs (publix.com)

Travel Frequency0%

Address1936 George Jenkins Blvd

CityLakeland

StateFlorida

Zip Code33815-3760

Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

FacilityLak George Jenkins Building / Chart Warehouse B001

Job CategoryFinance