Refrigeration Alarm Monitoring Specialist, AM

• LakelandPublix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.

Required QualificationsHigh school diploma or its equivalent

At least two (2) years of experience with computer software and hardware

At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities

Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

Sound decision making skills

Strong written and oral communication skills

Strong analytical skills

• Ability to multi-task

Empathetic listening skills

Professional telephone etiquette

Time management skills

Ability to work on a team

Ability to be customer focused

Willingness to work a flexible schedule including weekends and holidays

Preferred QualificationsA degree from an accredited technical school with courses in Refrigeration or Energy Management Systems

Four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages

Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities

Knowledge of Facility Services products and services

Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems

Knowledge and basic understanding of supermarket refrigeration systems and equipment

Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)

Knowledge of Problem Escalation Process

Knowledge of Publix Organizational Structure

Knowledge of understanding of company and department policies, processes and procedures

Knowledge of improvement methodologies

Ability to read and understand refrigeration architectural drawings

Strong analytical skills

Conflict resolution skills