UX Content Design Analyst | Publix Super Markets, Inc.Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for and be an owner in a Fortune 100 company that is widely recognized as a leader in the supermarket industry. The Corporate Communications department at Publix spearheads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix's internally facing platforms. Within the department, the User Experience (UX) Content Design Analyst leads the overall UX research strategy, gathers data-driven insights and defines key opportunities that influence our UX roadmaps and inform both content and design. Ideal candidates have strong attention to detail and strategic thinking skills, with the ability to persuade and achieve buy-in from others. In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to one day a week. Each business area implements their policy differently and should be discussed during interviews.

What you'll do

conduct qualitative and quantitative user research (usability testing, interviews, surveys, contextual inquiries) to identify user behaviors, needs and preferences

analyze and interpret data to identify user trends and gaps between business expectations and UX to develop design decisions, project roadmaps, journey maps, and presentations

create user personas and visualizations that reflect the diverse needs and behaviors of a product's user base and ensure different perspectives are considered in the design process

present UX insights and provide research to guide future roadmaps, project planning, decisions, and strategy execution

Required Qualifications

• Bachelor's degree in human computer interaction, human factors, psychology, UX/UI/product design, computer science, information technology or related area or equivalent experience
• at least four years of experience in market research, business analysis, UX design research or related area

basic Microsoft Word and Excel skills

intermediate Microsoft PowerPoint skills

knowledge of usability testing software

expertise in qualitative and quantitative research methods, including user interviews, surveys and usability testing

proficiency in data analysis techniques with experience in analyzing web analytics, user data and user feedback

familiarity with modern design research tools and frameworks for mapping user journeys and creating storyboards

proven track record in user research, design research or similar role in a dynamic, multi-stakeholder environment

experience in building consensus and influencing cross-functional teams to adopt data-driven insights

ability to self-direct work activities and take action on tasks without direction from a supervisor

must be at least 20 years old with a valid driver's license willing to operate a vehicle and have driving record verified

Preferred Qualifications

Master's degree in in human computer interaction, human factors, psychology, UX/UI/product design, computer science, information technology or related area

six or more years of experience in market research, business analysis, UX design research or related area

UX research or design certifications

intermediate Microsoft Word and Excel skills

knowledge of Figma

knowledge of conversational Spanish

Minimum Base

Pay

6,265

Maximum Base

Pay

9,400

Potential Annual Pay with Bonus: 81,445 - 122,200

Year End Bonus: As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Benefits Information

Employee stock ownership plan that contributes Publix stock to associates each year at no cost

An opportunity to purchase additional shares of our privately-held stock

401(k) retirement savings plan

Group health, dental and vision plans

Paid Time Off

Paid Parental Leave

Short- and long-term disability insurance

Tuition reimbursement

Free hot lunches (buffet-style) at facilities with a cafeteria

Visit our website to see all of our

benefits: Benefits

Jobs (publix.com)

Travel Frequency: 10%

Address: 3300 Publix Corporate Parkway

City: Lakeland

State: Florida

Zip Code: 33811-3311

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Facility: Lak Publix Corporate Office B003

Job Category: Human Resources