PTS Service/Implementation Technician

• Richmond, VA | Publix Super Markets, Inc.Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300

• professionals delivering innovative solutions to 1,400

• stores and 260,000

• associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs—build the future of technology at Publix.

The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Richmond, VA area to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores. Our service teams largely work a shift of 8:00 AM to 4:30 PM, five days a week. This position is also responsible for rotating after-hours on-call coverage, rotating weekend coverage, and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Why Join Us?

Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.

Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your Impact: Perform installation, repair, and preventive maintenance of IT hardware including:

Desktop computers

Servers

Laser and thermal printers

Point of sale systems

Barcode scanners

Weighing devices

Networking systems

Support Publix retail stores through on-site visits

Travel between store locations to perform technical tasks

• Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday

Participate in after-hours on-call rotation

Required to work rotating weekends

May be required to work holidays, as needed

Augment support in other geographic areas when required

Required Qualifications

Candidate must live in the Richmond, VA area, or surrounding area, or must be willing to relocate there upon acceptance of the position

Associate degree in information technology, or equivalent technical experience

1

• year of PC/Technical support experience

Basic understanding of IT hardware and industry standards

Basic understanding of Windows Operating Systems

Basic understanding of thermal and laser printing

Analytical and troubleshooting skills

Cable management and troubleshooting skills

Computer and electronic equipment installation skills

Must be at least 20 years of age

Must have a valid driver license and maintain an excellent driving record

Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task

Ability to lift to 75 lbs.

Ability to climb and work on a ladder

Ability to crouch, kneel and work in confined areas for extended periods

Ability to use hand and power tools

Preferred Qualifications

Certifications in the field of electronics or Computer Science, such as:

Cisco Certification

A

Certification

Microsoft Certified Systems Engineer

HP Certification

Lexmark Certification

3

• years of PC/Technical support experience

Basic understanding of Active Directory

Experience using problem reporting and ticketing systems

Understanding of the Publix retail environment

Frequency of

Pay

Weekly

Minimum Base

Pay

$25.00

Maximum Base

Pay

$34.50

Potential Annual Base

Pay

$52,000 - $71,760

Year End Bonus: To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.