Associate Manager, Restaurant People Experience
Company: YUM! Brands, Inc.
Location: Plano, TX

Description:
Own the global system of frontline engagement and Ops people programs that bring Pizza Hut's Best Jobs strategy to life. You will set strategy, lead cross-functional execution, and deliver measurable outcomes across employee engagement, franchisee people process audits, EVP & employer brand activation, global field people programs, and operations capability-operating with minimal guidance while partnering with senior leaders (including CPOs, COOs, and BU Heads).

Employer Brand & EVP Activation

• Project manage the Business Units' and franchisees' activation of the EVP, employer brand, and uniform launches.
• Design & develop franchisee enablement resources, playbooks, and guides that create great team member experiences.
• Create translation/localization strategies to ensure global accessibility.

Storytelling & Engagement

• Develop global EVP communications & storytelling strategy.
• Lead execution of global storytelling campaigns, sourcing and curating content for HutBot, LinkedIn, and other platforms.

Hiring & Onboarding

• Own global design & launch of 90-day onboarding program, ensuring BU adoption and local relevance.
• Redesign restaurant job descriptions and hiring guides to emphasize hospitality and career growth.
• Manage translation and rollout of new hiring and interview resources.

Recognition & Culture

• Lead a global recognition gap analysis research study.
• Partner with the HutBot team to develop digital recognition experiences.
• Author and maintain a Global Recognition Playbook to guide franchisee adoption.

Engagement & People Insights

• Own the people strategy of the Best Voices (restaurant engagement survey) program.
• Manage Business Units' action planning process - turning data into insights and insights into Franchisee strategy.
• Own the Best Jobs visit annual franchisee people processes audit including project management of vendor & BMUs plus evolution of visit strategy.
• Collaborate with analytics team to connect engagement data to business outcomes (e.g., sales, guest satisfaction).

Programs & Partnerships

• Manage the Corporate Ops Mentorship Program including cohort logistics, content development, events, evaluation, and reporting.

Required Qualifications:

• You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
• Bachelor's degree in HR, Communications, Marketing, Business, or related field (or equivalent experience).
• 5+ years of relevant experience.
• Proven ability to manage complex programs across multiple stakeholders and geographies.
• Strong communication skills: able to distill complex ideas into simple, actionable insights.
• Experience in employer branding, HR program design, or QSR/retail frontline engagement preferred.
• Skilled in balancing executional excellence with strategic consulting.

What Success Looks Like:

• Pizza Hut's Best Jobs strategy comes to life in tangible, visible ways for restaurant teams globally.
• Team members experience stronger belonging, growth, and empowerment.
• Markets and franchisees are equipped and empowered with tools and resources to create great team member experiences.
• Engagement and recognition programs drive measurable improvements in both culture and business outcomes.
• The role spans from tactical execution to program ownership, strategy and thought leadership across global markets.

Salary Range: $96,700 to $102,420 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.