Assistant General Manager (AGM) New Richmond, OHTaco Bell Assistant General Manager (AGM) Ampler dba Taco Bell is seeking an Assistant General Manager.

Schedules: 6:00am - 11:00am

11:00am - 2:00pm

2:00pm - 5:00pm

5:00pm - 8:00pm

8:00pm - 11:00pm

8:00pm - 3:00am

11:00pm - 3:00am

Job DescriptionThe Assistant General Manager (AGM) is a high level classification in this job series. Incumbent excels at performing managerial duties and prioritizes on building the team, driving customer satisfaction and maintaining processes and discipline around P&L to run Premier Operations. The incumbent is a proven leader and makes advances in shaping the culture of the restaurant, coaching, teaching, problem solving and driving excellence around core operation procedures to run Premier Operations. The Assistant General Manager (AGM) supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AGM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The AGM has full accountability for restaurant operations in the absence of the Restaurant General Manager (RGM). An AGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager (RGM) and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

ResponsibilitiesEnsuring Consistent Customer Satisfaction

Personally demonstrates positive interaction with customers

Ensures that customer issues are resolved immediately

Assists RGM by coaching the management team on the proper execution of CHAMPS

Assists the RGM with scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needs

Has knowledge of area competitors and can be

Best On The Block

Assists RGM to teach management team how to effectively train Team Members through training process

Developing People

Partners with RGM in completing and executing the bench plan process effectively

Uses Learning Zone and other Training Resources to help the RGM build and retain strong teams

Follows up to ensure Team Member training is completed and current

Supports the RGM to recruit and select Great Team Members

Collaborates with RGM to evaluate and develop Team Members

Develops other AGM2 and AGM3 candidates

Builds capability and flexibility through cross training

Leadership and Culture

Demonstrates positive energy to drive and motivate the team

Champions and role models How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within the store

Coaches the team to resolve problems rather than reacting to them

Mentors other AGM levels as well as team members

Partners with RGM to determine ways to make the restaurant a great place to work

Partners with RGM to find ways to improve restaurant performance

Decision Making

Possesses strong analytical/decision making skills

Quick to see core issues in complex situations

• Addresses broader restaurant problems beyond shift issues

Able to solve problems and make decisions in the RGM's absence

Identifies problems using reports, generates ideas to resolve and executes the solution

Communication

Communicates effectively with Customers, Team Members, RGM, AGM and AC

Displays strong oral/written communication skills

Displays strong interpersonal/conflict resolution skills

Provides clear direction

Leads manager meetings at times to support RGM

Recognition

Utilizes and encourage recognition tools to show appreciation to the team

Encourages Team Members and Managers to recognize and appreciate others

Creates incentives to challenge team to reach shift goals

Plans and executes store level recognition program

Time Management

Plans and organizes so that all Brand processes and routines are completed during the shift

Delegates work and follows up ensuring completion

Completes additional work as assigned by RGM

Act Like an Owner

Assists Profit & Loss management by following Brand procedures

Partners with RGM to ensure staffing levels are in place to grow top line sales

Oversees proper product preparation, rotation, portioning, cooking and holding times

Partners with RGM to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitors

Assists RGM with facility maintenance and ensures health and safety standards are followed at all times

Assists RGM to manage restaurant budget

Work Perks & Benefits Package Includes:Competitive pay

Up to 4 week of PTO

Free meals

Unlimited drinks

Same day instant-pay options

Recognition awards

Flexible schedules

Growth opportunities

Annual performance reviews

Paid GED programs

Incentive contests

Community volunteer events

Medical and dental for qualifying Team Members

Live Mas Scholarship

Discounts - cell phone bills, clothes, restaurants, prescriptions

Shoes for Crews employee payroll deduction plan

Monthly bonus plan

Audit bonus

Qualifications

Previous management or 2

years of customer service / fast food experience (highly preferred)

High School Diploma or GED (highly preferred)

Reliable transportation

Good communication skills

Must pass background check criteria

Safety-focused, punctual, team oriented, respectful, and motivated

Must be open to work weekends and holidays as needed

Arrive to work on time

Flexible scheduling

Follow procedures regarding operation of restaurants equipment

Regular access to personal vehicle

Able to lift up to 25 lbs and carry up to 30 feet

Able to push/pull up to 90 lbs up to 30 feet

Able to stand and walk for the majority of shift

Follow cash handling safety and security procedures

Adhere to Company and City/State/US Safety requirements

Knowledge of and compliance with Company and Brand HR policies and practices

Ability to read, count, and write to accurately complete all documentation

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