Director Of OperationsPay Range- up to $120,000 per year. Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnership.

The Day-To-DayBuild People Capability

Recruit and equip the best operators in the world to deliver great customer experiences

Build a healthy and robust bench of developed and capable Managers

Hold Area Coaches accountable for people, customer, sales and profit targets

Lead by example - be a culture champion and live by Taco Bell principles

Leverage culture and people capability to fuel brand performance

Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; proactive in addressing ER needs in the market

Deliver a Consistent Customer Experience

• Provides leadership for each manager in the market to ensure customer satisfaction

Leverage customer programs to coach and improve on execution opportunities

Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety

Identify and act with urgency to resolve Brand protection issues

Excellent execution of Global Operating System initiatives

Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy

Grow the Brand, Sales, and Profits

Partners with each Manager in the market to build sales over last year's sales achievement

Training and operations execution of marketing promotions

Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results

Coach to deliver restaurant profit targets in every restaurant

Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times

Build capability to improve problem solving and planning skills through hands-on demonstrations

Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M gathers R&M issues; identifies trends and takes to R&M Business Partners

Minimum Requirements- Is This You?Bachelor's Degree preferred

Strong Quick Service Restaurant Experience, balancing product quality with fast service times

Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business

Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others

10

years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management

Corporate restaurant company - field operations leader experience

Has lead multiple managers of multiple high volume units in an area

Extensive Area Coach experience leading 6-8 restaurant general managers

Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions

Corporate office

• Cross-Functional leading teams experience

Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability

Why Taco Bell?We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music

We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle

We foster a culture of authenticity and believe all people can make a difference