Job Title: Operations Senior Administrative Assistant

Company: UPS
Location: Marken Headquarters, 1009 Slater Rd, Durham, NC 27703

Shift: 2nd shift - Sunday to Thursday 15:00 to 23:30
Employment Type: Permanent

Job Overview:
Be a part of the Marken, UPS Healthcare Precision Logistics, one of the country's largest Next Flight Out, ground expedite, and Service Parts Logistic providers. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup and delivery services on behalf of MNX and all of the major commercial airlines for air haul lift.

Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

Responsibilities:

• Handle incoming customer requests via phone, email, and website with a sense of urgency and attention to detail.
• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications, and high-tech industries.
• Communicate with customers and agents in a professional and courteous manner.
• Meet required team metrics.
• Stay current on all required training.

Qualifications:

• At least 1 year of customer service experience.
• Must be at least 18 years old and have a high school diploma or GED.
• Proficient in Microsoft Word, Excel, Outlook & data entry and type 30 WPM.
• Knowledge of US and world geography and time zones is preferred.
• Call Center experience is preferred.
• Outstanding communication, customer service, and organizational skills.
• Ability to operate in a fast-paced and demanding environment.
• Flexibility to work additional hours as business requires.

Compensation:
Starting Base Pay: $20.70 per hour

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.