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UPS Employee Reviews

What is it like to work at UPS?

Review information last updated October 8, 2025.

Rating Distribution

404 ratings

Summary of UPS Employee Feedback (AI-Generated)

3.7 out of 5

Across the limited employee feedback available for UPS locations in Spokane, WA, a recurring theme is the significant disparity in employee experiences.
While some individuals, particularly those in the Packers and Packagers roles, report positive aspects such as a good workspace and a supportive company culture, others express serious concerns regarding career development opportunities, management responsiveness to physical workload discomfort, and the effectiveness of leadership.
The reviews consistently highlight a lack of structured career progression paths, with employees feeling unsupported in terms of professional growth.
A common negative sentiment revolves around the disconnect between employee concerns – particularly those related to physical strain and discomfort – and the response from management.
Furthermore, the limited data suggests a potential issue with the communication system, with one employee specifically noting the need for improved clarity and a more user-friendly system.
Despite some positive comments regarding the company’s values and work-life balance, the overall picture is one of inconsistency and a need for significant improvement in several key areas.
The reliance on extremely limited feedback underscores the urgent need for UPS to implement a more robust and comprehensive employee feedback system to accurately gauge the experiences across its Spokane operations.
The lack of detailed information on compensation, benefits, and senior leadership effectiveness further emphasizes the need for a more thorough data collection strategy.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Good Workspace Environment
  • Positive Company Culture & Values
  • Good Work-Life Balance

Cons

  • Lack of Career Development Opportunities
  • Inadequate Management Response to Workload Concerns
  • Ineffective Communication System
Oct 7, 2025
4 out of 5
Unloader

This is a genuinely wonderful place to be.

I thoroughly enjoyed my time working there. The environment was positive and I had the opportunity to build strong relationships with colleagues. Management demonstrated a strong understanding of my academic commitments, and the on-site training program was exceptionally effective.
Oct 4, 2025
5 out of 5
Driver Helper

The company provides a great benefits package.

This was a highly positive experience. I would recommend this opportunity again. Compensation and benefits were excellent. The primary area for improvement would be the temporary nature of the role, as a permanent position would be preferable. The work was also enjoyable.
Oct 3, 2025
2 out of 5
Package Handler

High workload impacts available work hours significantly.

Compensation is satisfactory. However, the work environment presents significant challenges. The role involves physically demanding tasks in a noisy and often unclean environment. Temperature regulation is inconsistent, with conditions frequently being uncomfortable due to extreme heat and cold. Recognition for dedicated effort would be appreciated.
Jul 14, 2025
3 out of 5
Project Manager

Stepping Stone

Rating Compensation And Benefits
3/5
Rating Career Opportunities
3/5
Rating Culture And Values
3/5
Rating Diversity And Inclusion
4/5
Rating Senior Leadership
4/5
Rating Work Life Balance
3/5

Pros

Offers a strong foundation for early career development.

Cons

Opportunities for professional growth may require proactive engagement to avoid stagnation.

Jul 14, 2025
1 out of 5
Preloader/Package Handler

My Walgreens experience fell short of my hopes.

Concerns regarding the work environment at UPS Saint Augustine include significant issues with management conduct. The employee reports experiencing harassment and a lack of support when attempting to address concerns. It was noted that management appears to be unresponsive to complaints and that the overall work environment is stressful due to persistent harassment, often requiring the use of personal listening devices to mitigate the situation. The employee describes the current management as detrimental to the work environment and culture.
Jul 14, 2025
2 out of 5
Seasonal Employee

Terrible work environment

While some team members demonstrate strong support and collaboration, there have been instances of unproductive communication characterized by unnecessary escalation and negative interactions. Workload distribution has occasionally been excessive and poorly managed, leading to challenges in addressing operational issues. Improved team coordination and workload management are recommended to enhance overall efficiency and driver support.

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UPS Employee Reviews by Location

Location Rating Reviews
Louisville, KY
3.5
13
Atlanta, GA
3.8
12
Dallas, TX
3.3
6
San Antonio, TX
3.2
5
Raleigh, NC
4.6
5
Columbus, OH
3
4
Houston, TX
4.5
4
Orlando, FL
3.8
4
Spokane, WA
3
4
Indianapolis, IN
4.8
4
Secaucus, NJ
3
4
Charleston, SC
5
3
Tampa, FL
3.7
3
Lexington, KY
3.7
3
Chicago, IL
3.7
3

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from UPS. Contact us to suggest updates to this page.