DHL Employee Reviews

What is it like to work at DHL?

Review information last updated January 21, 2026.

Rating Distribution

94 ratings

Summary of DHL Employee Feedback (AI-Generated)

3 out of 5

Across the provided DHL employee reviews, a recurring theme is the variability in experience, with some locations and roles offering significantly better experiences than others.
A consistent challenge appears to be the disconnect between HR Specialists and senior leadership, frequently rated as low (2 stars), suggesting a lack of strategic influence and support.
Many locations highlight a supportive team environment, particularly in roles like Packers and Packagers (Hayward, CA) and HR Specialists (Livermore, CA), with a strong emphasis on training and development.
However, this positivity is often tempered by concerns regarding work-life balance, consistently rated as a critical issue, especially within the HR Specialist role (Livermore, CA), indicating long hours and difficulty separating work from personal life.
Operational aspects, such as office relocations (Hayward, CA), also introduce challenges, disrupting workflow and requiring adjustments.
While some roles, such as the Packers and Packagers, offer strong training and a collaborative atmosphere, a significant portion of the reviews point to a lack of strategic impact and a disconnect from higher-level decision-making.
The overall picture is one of inconsistent experiences, with DHL needing to address leadership engagement and improve work-life balance to create a more positive and productive environment for its employees.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Strong Emphasis on Training and Development
  • Supportive Team Environment
  • Potential for Career Opportunities (in some roles)

Cons

  • Poor Work-Life Balance
  • Disconnect with Senior Leadership
  • Inconsistent Operational Experiences (e.g., office relocations)
Dec 9, 2025
1 out of 5
CDL Class A Driver

The experience caused deep emotional distress.

Regarding the positive aspects of working at the company, the employee expressed concern regarding safety issues stemming from equipment malfunctions and subsequent corrective actions. Specifically, the employee highlighted concerns about compensation, noting limited opportunities for advancement and a compensation structure with infrequent raises (every three years). Concerning the most stressful aspects of the work environment, the employee cited repeated reprimands for addressing issues related to equipment malfunctions originating from corporate headquarters. The employee described the work environment as “questionable” and characterized the company culture as exhibiting abusive behaviors. A typical workday involved conducting pre-trip inspections, documenting equipment issues, and seeking mechanical support for repairs, while simultaneously receiving negative feedback and delays in the resolution process.
Dec 8, 2025
1 out of 5
Package Handler

Management consistently displayed poor leadership skills.

DHL E-Commerce Solutions’ management and HR departments demonstrate a lack of consideration for employee well-being, prioritizing workload and unattainable goals over the physical and mental health of their staff. The work environment often results in excessive demands and a perceived lack of support.
Compensation/Benefits
1/5
Job Culture
1/5
Management
1/5
Job Work/Life Balance
1/5
Job Security/Advancement
1/5

Pros

Nothing

Cons

Significant concerns regarding employee support and work-life balance.

Dec 8, 2025
4 out of 5
Order Picker

This employee was exceptionally productive and efficient.

This employee demonstrates significant potential for growth within the company, particularly within warehousing roles. They consistently contribute valuable ideas and have a tangible impact on their job function, exceeding expectations compared to other warehouse environments.
Dec 8, 2025
4 out of 5
CDL Class A Driver

The workplace is merely adequate, nothing special.

The employee experience was generally positive when responsibilities were consistently fulfilled. Benefit coverage and associated costs were considered satisfactory. Compensation was competitive, and the guaranteed delay pay system was appreciated. Operational success largely depended on adherence to scheduled routes and punctual start times. While management demonstrated a supportive approach and a willingness to collaborate, decisions were frequently driven by contractual obligations with Stellantis.
Compensation/Benefits
4/5
Job Culture
3/5
Management
3/5
Job Work/Life Balance
3/5
Job Security/Advancement
3/5

Pros

Consistent attendance and successful delivery of assigned routes resulted in a largely uninterrupted workflow, with management primarily providing support and allowing employees autonomy.

Cons

Frequent delays in dispatching shipments due to unprepared loads presented a recurring challenge, often impacting operational efficiency and requiring management intervention.

Dec 6, 2025
4 out of 5
Operations Supervisor

Local management skills significantly impact performance.

DHL Supply Chain demonstrates a strong commitment to its core values and provides significant opportunities for employee growth and development, aligning these principles as a fundamental element of their business strategy. However, the effectiveness of this approach is highly dependent on the specific operational site and the leadership team in place. During my tenure, the facility I was assigned to exhibited significant operational inefficiencies and a lack of adherence to DHL Supply Chain’s broader values, creating an unproductive and ultimately detrimental work environment. While training was comprehensive and focused on developing versatile employees, the site’s stagnation and the management’s apparent disregard for employee contributions resulted in inconsistent performance and a feeling of demoralization.
Compensation/Benefits
5/5
Job Culture
2/5
Management
2/5
Job Work/Life Balance
3/5
Job Security/Advancement
5/5

Pros

Potential for professional development and skill enhancement.

Cons

Issues with management engagement, inconsistent operational standards, and a negative work environment.

Dec 4, 2025
3 out of 5
Forklift Operator

Management was consistently unacceptable and ineffective.

During the past year and a half, the employee has reported a high turnover rate of supervisors, with many lacking practical experience operating equipment and working directly on the floor. This has contributed to a challenging work environment and difficulty retaining employees.
Compensation/Benefits
3/5
Job Culture
1/5
Management
1/5
Job Work/Life Balance
3/5
Job Security/Advancement
2/5

Pros

The role is straightforward and easy to learn.

Cons

Management support and experience have been inconsistent and inadequate.

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DHL Employee Reviews by Location

Location Rating Reviews
Cowpens, SC
1.3
4
Erlanger, KY
2.8
4
Fort Smith, AR
1.7
3
Union City, GA
4
3
Las Vegas, NV
3.5
2
Salt Lake City, UT
1
2
Johnstown, NY
3.5
2
York, PA
2
2
Austin, TX
3.5
2
Manassas, VA
3.5
2
Memphis, TN
1.5
2
Hebron, KY
3
2
Houston, TX
1
1
Charleston, TN
1
1
Palmyra, PA
1
1

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