Name: Work-life balance and pay are excellent here.
Item: Grubhub
Rating: 3
Author: Account Manager at Grubhub

What is it like to work at Grubhub?

Review information last updated November 5, 2025.

Rating Distribution

26 ratings

★

☆

Summary of Grubhub Employee Feedback (AI-Generated)

3.4 out of 5

★

☆

Across all Grubhub employee reviews, a consistent and concerning theme emerges: significant operational and management challenges exist, particularly impacting driver and sales agent experiences.
The most prevalent issue is a disconnect between the effort required and the compensation received.
Drivers in locations like Bakersfield and Los Angeles frequently report being forced into inefficient routes and extended periods of work due to inadequate route optimization technology and a reactive compensation model.
This highlights a critical need for Grubhub to improve its operational logistics and driver support systems.
Similarly, Sales Managers in Los Angeles consistently describe a toxic and unprofessional management culture, characterized by dishonesty and a lack of accountability.
Furthermore, a recurring problem is the lack of stability and transparency around commission structures, particularly evident in the Bakersfield reviews where frequent relocation and unpredictable work conditions negatively impact earnings.
While specific details vary by location, the overarching narrative suggests a systemic need for Grubhub to address operational inefficiencies, improve communication, and foster a more supportive and trustworthy work environment.
The reviews, while limited in number, paint a troubling picture of a company struggling to effectively manage its workforce and operational logistics.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

Operational Inefficiencies (Route Optimization): A consistent complaint across multiple locations regarding inadequate route planning and technology.
Need for Improved Driver Support: Drivers repeatedly express a need for better support and assistance, particularly in challenging environments.
Potential for Increased Stability (Commission Transparency): There's a desire for more predictable and transparent compensation structures.

Cons

Toxic Management Culture (Sales Managers): A pervasive issue of unprofessional and dishonest management, particularly highlighted in Los Angeles.
Lack of Operational Efficiency (Route Planning): Inadequate route optimization leads to wasted time, fuel, and reduced earnings.
Unstable Commission Structures: Frequent changes and unpredictability in commission payouts create uncertainty and negatively impact driver earnings.

Jul 10, 2025

3 out of 5

★

☆

Account Manager

Work-life balance and pay are excellent here.

While compensation and work-life balance are positive aspects of this role, there is room for improved communication and strategic direction from leadership. The employee demonstrates adaptability and possesses a strong work ethic. Continued development of clear leadership goals would benefit the team.

Jul 9, 2025

4 out of 5

★

☆

Data Analyst

Enjoy the day-to-day, but what’s the plan?

The team demonstrates strong collaboration and I appreciate the challenging and engaging projects I’ve been assigned. While market share has been a consistent concern, I believe recent strategic initiatives are moving the company in a positive direction. I am optimistic about the company’s long-term prospects.

Jun 27, 2025

1 out of 5

★

☆

Operations Specialist

Seriously, this opportunity isn’t worth considering.

Employee performance requires significant improvement. There have been concerns raised regarding a lack of respect and consideration for employees. It is crucial to address these issues to foster a more positive and productive work environment. A focus on valuing employee contributions and demonstrating professional conduct is essential.

Jun 13, 2025

4 out of 5

★

☆

Business Analyst

Work-life balance is a major plus here.

The employee enjoys a favorable work-life balance. However, recent layoffs have presented some challenges. The work environment is generally relaxed; however, there can be instances of requests arriving with short notice from certain stakeholders.

Jun 4, 2025

4 out of 5

★

☆

Delivery Driver

A good part-time job needs a reliable vehicle.

Strengths of working at the company include flexible work hours and a relaxed dress code, with no direct supervisory oversight. A significant challenge is the occasional, extended wait times for order processing, which negatively impacts order acceptance rates. The work environment is characterized by a relatively impersonal atmosphere, which aligns with my preferences. A typical workday involves picking up and delivering takeout food orders for approximately four hours utilizing my personal vehicle.

May 24, 2025

2 out of 5

★

☆

Delivery Driver

This role suits students and retirees perfectly.

This part-time position offers a convenient way to supplement income and build savings. Concerns were raised regarding the application’s policies, specifically the potential for account restrictions due to frequent refunds or cancellations, which could ultimately lead to termination after three such instances.

Compensation/Benefits

★

☆

2/5

Job Culture

★

☆

1/5

Management

★

☆

1/5

Job Work/Life Balance

★

5/5

Job Security/Advancement

★

☆

2/5

Pros

Provides a flexible income opportunity and supports personal savings goals.

Cons

The role does not offer benefits such as health insurance, and employees are responsible for covering vehicle wear and tear expenses.

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