Name: The work and application are severely lacking quality.
Item: Grubhub
Rating: 2
Author: Delivery Driver at Grubhub

What is it like to work at Grubhub?

Review information last updated December 17, 2025.

Rating Distribution

28 ratings

★

☆

Summary of Grubhub Employee Feedback (AI-Generated)

3.4 out of 5

★

☆

Across all Grubhub employee reviews, a consistent and concerning theme emerges: significant operational and management challenges exist, particularly impacting driver and sales agent experiences.
The most prevalent issue is a disconnect between the effort required and the compensation received.
Drivers in locations like Bakersfield and Los Angeles frequently report being forced into inefficient routes and extended periods of work due to inadequate route optimization technology and a reactive compensation model.
This highlights a critical need for Grubhub to improve its operational logistics and driver support systems.
Similarly, Sales Managers in Los Angeles consistently describe a toxic and unprofessional management culture, characterized by dishonesty and a lack of accountability.
Furthermore, a recurring problem is the lack of stability and transparency around commission structures, particularly evident in the Bakersfield reviews where frequent relocation and unpredictable work conditions negatively impact earnings.
While specific details vary by location, the overarching narrative suggests a systemic need for Grubhub to address operational inefficiencies, improve communication, and foster a more supportive and trustworthy work environment.
The reviews, while limited in number, paint a troubling picture of a company struggling to effectively manage its workforce and operational logistics.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

Operational Inefficiencies (Route Optimization): A consistent complaint across multiple locations regarding inadequate route planning and technology.
Need for Improved Driver Support: Drivers repeatedly express a need for better support and assistance, particularly in challenging environments.
Potential for Increased Stability (Commission Transparency): There's a desire for more predictable and transparent compensation structures.

Cons

Toxic Management Culture (Sales Managers): A pervasive issue of unprofessional and dishonest management, particularly highlighted in Los Angeles.
Lack of Operational Efficiency (Route Planning): Inadequate route optimization leads to wasted time, fuel, and reduced earnings.
Unstable Commission Structures: Frequent changes and unpredictability in commission payouts create uncertainty and negatively impact driver earnings.

Dec 3, 2025

2 out of 5

★

☆

Delivery Driver

The work and application are severely lacking quality.

This role involves accessing available delivery blocks, locating “hotspots,” and awaiting customer orders or deliveries to their specified locations. The most positive aspect of the work environment is the strong relationships fostered between drivers and restaurant staff. Interaction with customers is primarily through the app and phone, resulting in limited face-to-face contact. A significant challenge is the frequent need to resolve order issues with Grubhub customer service representatives. Communication difficulties, often stemming from language barriers, frequently lead to inconsistent resolutions. Representatives provide differing solutions to the same problem upon subsequent contact, creating considerable frustration.

Compensation/Benefits

★

☆

1/5

Job Culture

★

☆

1/5

Management

★

☆

1/5

Job Work/Life Balance

★

☆

2/5

The employee enjoys a favorable work-life balance. However, recent layoffs have presented some challenges. The work environment is generally relaxed; however, there can be instances of requests arriving with short notice from certain stakeholders.

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