Uber Eats
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Uber Eats Employee Reviews

What is it like to work at Uber Eats?

Review information last updated December 3, 2025.

Rating Distribution

113 ratings

Summary of Uber Eats Employee Feedback (AI-Generated)

3 out of 5

Across all provided summaries for Uber Eats advertising sales agents in various locations, a consistent and concerning theme emerges: significant dissatisfaction and operational challenges.
The overwhelming majority of reviews, consistently rated as 1-star, highlight a toxic work environment, particularly related to leadership and company culture.
Compensation appears to be a key driver of this dissatisfaction, with several reviews explicitly mentioning decreasing pay rates and inadequate reimbursement for expenses, especially gasoline.
The roles primarily function as supplemental income opportunities, with fluctuating demand and assignments impacting earnings.
A recurring issue is the lack of support and structure, leading drivers to feel overwhelmed and unsupported.
While the roles offer the flexibility of driving and customer interaction, this is frequently overshadowed by the negative aspects of the environment and the instability of the compensation.
The reviews consistently point to a need for significant improvements in leadership, company culture, and potentially compensation and benefits packages to attract and retain talent.
A common thread across locations – Seattle, Portland, Stockton, and various other cities – indicates a systemic problem rather than isolated incidents.
The roles seem particularly ill-suited for those seeking stable, long-term employment, and the lack of robust support structures adds to the difficulties.
Despite the prevalent negativity, some positive aspects are occasionally mentioned, though they are significantly outweighed by the negative feedback.
The primary positive revolves around the flexibility of the role, allowing drivers to choose their own hours and assignments, and the opportunity for direct customer interaction.
However, these benefits are frequently undermined by the challenges associated with the fluctuating income and the overall demanding nature of the work.
Furthermore, some drivers appreciate the nature of the delivery task itself, viewing it as a straightforward job.
However, these positive aspects are consistently framed within the context of the broader issues of instability and lack of support.
Ultimately, the data suggests a critical need for Uber Eats to address the fundamental problems within its advertising sales agent roles.
The pervasive dissatisfaction indicates a systemic issue requiring immediate attention.
Moving forward, the company needs to prioritize improvements in leadership, communication, and support structures, alongside a transparent and sustainable compensation model.
Without these changes, the company will continue to struggle with employee retention and the ability to attract qualified candidates to this role.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Flexibility in scheduling
  • Opportunity for direct customer interaction
  • Nature of the delivery task (in some cases)

Cons

  • Toxic work environment
  • Decreasing compensation
  • Lack of support and structure
Nov 6, 2025
1 out of 5
Freelance Delivery and Rideshare Contractor

Uber

Driver consistently expresses concern regarding fraudulent rider activity and the resulting discrepancies in fare payments. The driver observes a pattern of riders attempting to avoid payment and notes that Uber’s response to these instances is inadequate. This frequently results in drivers being unfairly charged inflated amounts while passengers are billed excessively for the same ride.
Compensation/Benefits
1/5
Job Culture
1/5
Management
1/5
Job Work/Life Balance
5/5
Job Security/Advancement
1/5
Oct 7, 2025
5 out of 5
Uber Driver

I Loved it!

This role provided a highly rewarding experience, allowing me to contribute to positive outcomes for clients and fulfill important personal responsibilities. I genuinely enjoyed the work and would consider similar opportunities in the future.
Compensation/Benefits
4/5
Job Culture
5/5
Management
4/5
Job Work/Life Balance
5/5
Job Security/Advancement
3/5

Pros

Flexible scheduling options were a significant benefit.

Cons

Interactions with the public occasionally presented challenging situations.

Oct 4, 2025
1 out of 5
Driver

I was suddenly fired after driving for 2 years because of my past felony convictions which I disclosed when I applied.

Strengths of Employment: A key benefit of this role is the flexible work schedule and immediate payment. Challenges Experienced: The primary source of stress involves adhering to the app’s speed limits, which are frequently inaccurate, resulting in warnings and potential account deactivation. Furthermore, the company lacks support in addressing anonymous customer complaints without verifiable evidence, such as dashcam footage. Work Environment & Culture: This role is largely solitary, requiring a high standard of conduct when interacting with riders. Typical Day: Daily responsibilities include car washing and vacuuming, with the expectation of securing profitable rides and receiving tips.
Oct 3, 2025
5 out of 5
Driver

Easy fast paced

The employee consistently demonstrates a strong work ethic and commitment to maximizing earnings. Early shifts, particularly those commencing around 3:00 AM, tend to generate a high volume of rides to the airport, representing a significant opportunity for increased revenue.
Jul 15, 2025
5 out of 5
Conductor

Uno maneja su propio tiempo

You consistently manage your work schedule independently, determining your own hours and days of availability.
Compensation/Benefits
3/5
Job Culture
5/5
Management
4/5
Job Work/Life Balance
5/5
Job Security/Advancement
5/5
Jul 14, 2025
1 out of 5
Driver

Bad tips

While the role provides supplemental income, particularly during the college years, the customer service experience requires significant improvement. Opportunities exist to enhance training and support processes to better meet customer needs and establish this position as a more sustainable career path.

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Uber Eats Employee Reviews by Location

Location Rating Reviews
Los Angeles, CA
3.7
7
Chicago, IL
3.8
6
Las Vegas, NV
3
6
Portland, OR
3
2
Kansas City, MO
1
2
Atlanta, GA
2.5
2
Nashville, TN
4
2
San Francisco, CA
1.5
2
Houston, TX
1
2
Miami, FL
4.5
2
Phoenix, AZ
3
2
Boston, MA
4
2
Columbia, SC
5
2
Sugar Land, TX
2
1
Cape Coral, FL
1
1

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