Uber Eats Jobs

Strategic Operations Manager, Uber EatsRegional Operations, Operations New York, New York | San Francisco, California | Chicago, Illinois Full Time

About the Role

Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries or to celebrating with a bottle of wine. The options are endless. Working at Uber Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.We are looking for an outstanding individual to join our US & Canada Strategic Operations team who is passionate about designing and building creative solutions for our most complex problems.

You will work closely with our leadership team, and drive alignment across the entire organization, including Product, Engineering, and Customer Support.

In this Operations Manager role, you will help shape the strategy and optimize Delivery operations in one of our verticals across Eater (consumer), Courier (supply partner), Marketplace, and Merchant. You'll design and lead high-impact projects and experiments to drive growth and efficiency.

This role will partner closely with Product, Territory (Local) Operations, Finance, Marketing, Tech, and Customer Support teams to execute key priorities and measure results.

What You'll Do

Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities

Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress

Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress

Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies

Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights

Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee.

Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives

Basic Qualifications

1.5

• years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)

SQL and Excel/Google Sheets proficiency

Preferred Qualifications

2