Manager, Product ManagementAnalyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes. Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. Prepares communications and makes presentations on system enhancements and/or alternatives. Is accountable for the performance and results of a team or multiple teams. Coordinates work across the organization to ensure effectiveness. Makes decisions about the workforce e.g., who to hire, how to develop them, and how to reward them. Focus is on connecting/integrating processes and people. Directly manages subordinate supervisors or a team of employees who apply conceptual and theoretical expertise. Has accountability for the performance and results of a team within own area of specialty. Adapts departmental plans and priorities to address resource and operational challenges. Typically focuses on an annual time horizon. Provides technical guidance to employees, colleagues and/or customers. Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager.

Strategy Development and ImplementationUses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership. Advises management on strategic issues and proposes recommendations to management, senior leaders, the Board of Director, etc. Displays a deep understanding of the company's environment and goals and provides recommendations that include ROI analyses to facilitate strategic decision-making.

Stakeholder EngagementIdentifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner. Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Process ImprovementIdentifies the interrelatedness of work activities across teams and recommends improvements to processes to increase effectiveness. Removes team barriers to implementing new ideas or approaches by securing the necessary resources or support from senior management. Ensures process improvement initiatives focus on measurable results, and helps teams establish measures of success.

Technical Communication/PresentationCreatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data). Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way. Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.

Building a Business CaseIdentifies strategic or high-impact business issues/opportunities and articulates the rationale for initiating a project or change. Collaborates with and coaches colleagues in other departments to develop and assess the viability of potential strategies to address business issues/opportunities. Develops recommendations and presents the business case for change, including viability of solution, implementation considerations, and an implementation roadmap.

Project ManagementPrioritizes multiple project plans, making final decisions about priorities, timing and resources. Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed. Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.

Core Skills Needed to Excel in This Role1. Product Strategy & Business Acumen

Translating enterprise goals into a clear product vision and roadmap, Strong understanding of business outcomes: cost-to-serve, deflection, conversion, CX metrics, ability to prioritize ruthlessly using value vs. effort and ROI thinking and comfort communicating tradeoffs to leadership

Signals of strength Roadmaps tied directly to measurable business impact and Clear articulation of "why this matters" to execs

2. Technical Fluency (Especially AI / Platforms)

Working knowledge of AI/ML concepts (LLMs, orchestration, guardrails, hallucinations), Platform dependencies, APIs, data flows, and integration risks, Ability to partner effectively with engineering without being hands-on and Asking the right technical questions to de-risk delivery

Signals of strength Can explain technical risks in plain business language and Anticipates platform constraints early, not late

3. Execution & Delivery Excellence

Strong backlog management and sprint readiness, Clear definition of MVP vs. future state, Managing cross-team dependencies and unblockers proactively and Bias toward action and delivery, not analysis paralysis

Signals of strength Predictable delivery with fewer "surprises" and Crisp PRDs and acceptance criteria

4. Stakeholder & Executive Communication

Confident communicating with Engineering, Operations, Design and Senior leadership

Tailoring the message for the audience (technical vs. executive)

Strong written communication (one-pagers, exec summaries)

Signals of strength Execs leave meetings aligned and clear and Minimal rework due to miscommunication

5. Customer & User-Centric Thinking

Deep empathy for end users (customers, agents, internal teams)

Uses qualitative

• quantitative insights to guide decisions

Balances customer needs with operational realities

Signals of strength Decisions backed by data and user insight

Clear articulation of user pain points

6. Ownership & Accountability Mindset

Acts like an owner, not a coordinator, Comfortable making hard calls and standing behind them and Takes responsibility for outcomes, not just outputs

Signals of strength Proactively raises risks with solutions and Holds self and others accountable to commitments

7. Influence Without Authority

Driving alignment across teams without formal control, Navigating conflict constructively and Building trust with engineering and partners

Signals of strength Teams willingly follow product direction and Fewer escalations needed

8. Bachelor's degree in product design, technology or related field

Must be currently located in the same geographic location as the job or willing to relocate yourself

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $135,780/year to $251,580/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.