Administrative RoleEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill

• passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary This position completes general administrative tasks. He/She completes required audits during on-job supervision rides to ensure adherence to policies and procedures. This position utilizes technology to identify opportunities for performance improvement and risk mitigation. He/She communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. This position performs other tasks as requested.

Responsibilities

Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.

Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.

• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.

Uncovers business opportunities to forward information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.

Encourages service providers to identify and forward volume development opportunities to management.

Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

Ability to work flexible shift hours, up to 5 days a week

Small Package Operations Knowledge

• Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.