Marken, UPS Healthcare Precision LogisticsEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill

• passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job DescriptionTogether, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Work LocationThis position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes.

What You Will DoHandle incoming customer requests via phone, email and website with a sense of urgency and attention to detail

Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries

Communicate with customers and agents in a professional and courteous manner

Meet required team metrics

Stay current on all required training

What You BringAt least 1 year of customer service experience

Time Management

Must be at least 18 years old and have a high school diploma or GED

Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

Knowledge of US and world geography and time zones is preferred

Call Center experience is preferred

• Must have outstanding communication, customer service, and organizational skills
• Be able to operate in a fast-paced and demanding environment
• Be flexible - with the ability to work additional hours as business requires

Shift /

Hours

Tues-Sat 6:00AM- 4:30PM EST

Must be able to train Monday

• Friday 8:00am - 5:00pm EST for 3-4 weeks.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.