Operations CoordinatorTogether, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed timelines. Work with our operating system "Maestro" to plan, execute, and monitor import & export shipments. Coordinate collections, deliveries, drop-offs, and recoveries with other departments / Marken Offices / Agent and drivers. Maintain constant communication with the Packaging Team to ensure the availability of required supplies for collections, deliveries, drop-offs, and recoveries. Process temperature-sensitive shipments designed for the special requirements of the Cold Chain transportation processes. Prep and maintain temperature-controlled shipments as required. Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop-offs, and recoveries. Confirm that every recovery is complete by matching the information against the manifest during the reception process. Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office. Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly. Confirm that the shipment is OK to Send to the final destination and obtain Master Airway Bill "MAWB" consignment instructions. Define the best possible route to dispatch the shipment to its final destination. Condition shipments as required and update the proper milestones in Maestro. Obtain a booking with the airline and consign the MAWB as instructed. Enter the Route Leg for International Flights. Send the Alert through Maestro. Coordinate with Dispatch the drop off to the Airline as per the respective SOPs. Use Daily Schedule Report and update Maestro with all departures from the airport. Handling of irregularities. Perform additional administrative work as deemed necessary.

Professional experience in customer service operations, preferentially in international air freight, logistics, or distribution. Preference for existing knowledge and experience in the pharmaceutical and clinical trial industry. Commitment to quality and attention to detail. Strong customer focus. Team player / self-dependent / motivated to succeed. Proficient in MS Office / Excel / Word.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $22.30 per hour to $24.00 per hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by la.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range