Direct-to-Patient DispatcherTogether, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Position SummaryThe Direct-to-Patient Dispatcher is responsible for coordinating and optimizing the delivery of medical products directly to patients. This role ensures efficient routing, timely transportation, accurate record keeping, and clear communication between drivers, healthcare providers, and patients. The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced logistics environment.

Key ResponsibilitiesRouting Optimization

Develop and adjust daily delivery routes to maximize efficiency and minimize delays.

Use routing software and GPS systems to optimize delivery schedules.

Monitor traffic, weather, and service disruptions to proactively reroute drivers as needed.

Analyze route performance to improve delivery time and cost efficiency.

Logistics & Transportation

Coordinate transportation of medical supplies and equipment directly to patients' homes.

Ensure compliance with all healthcare and transportation regulations.

Assign deliveries to drivers based on location, priority, and capacity.

Track shipments in real time to ensure on-time delivery and service quality.

Record Keeping (Routing)

Maintain accurate dispatch logs, route schedules, and delivery confirmations.

Document changes to routes, delays, and service issues.

Ensure proper documentation for compliance, billing, and reporting purposes.

Generate daily and weekly routing and performance reports.

Coordination

Collaborate with warehouse staff, drivers, healthcare providers, and customer service teams.

Schedule urgent or same-day deliveries as required.

Resolve logistical challenges quickly and efficiently.

Support continuous process improvements in dispatch operations.

Communication

Serve as the primary point of contact for drivers during delivery routes.

Communicate delivery updates, delays, or changes to patients and internal teams.

Provide clear instructions and problem-solving support to field staff.

Maintain professional and compassionate communication with patients.

QualificationsHigh school diploma or equivalent required; associate degree preferred.

13 years of experience in dispatch, logistics, transportation, or healthcare operations.

Proficiency with routing software, GPS tracking systems, and Microsoft Office.

Strong organizational and multitasking skills.

Excellent verbal and written communication skills.

Ability to work in a fast-paced, deadline-driven environment.

Preferred SkillsExperience in healthcare logistics or medical supply distribution.

Knowledge of HIPAA and patient confidentiality standards.

Problem-solving mindset with strong attention to detail.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.