Customer Success Manager

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This role will support a multi-state territory across Virginia and North Carolina, with primary coverage in the Richmond, Roanoke, Norfolk/Virginia Beach, Raleigh, and Durham markets.

The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Manager plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.

Career Track Description
Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a "player coach", typically leading smaller teams.

Career Level Description
May lead larger projects; May coach, review and delegate work to lower level team members. Accountable for contributing to performance and results of team within specific area of specialty. Solves difficult and often complex problems. Guides and persuades mid-level leaders within and outside own job area regarding policy, practices and procedures. Impacts achievement of broader customer, operational, project or service objectives; work is guided by department and function objectives.

Requirements

• Minimum of 5 years of experience in direct customer sales.
• Availability to cover the assigned territories.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.