Leadership In Full Systems Life Cycle ManagementEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill

• passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position provides leadership in full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.) to ensure delivery is on time and within budget. He/She directs component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements and ensure compliance. This position develops and leads AD project activities and integrations. He/She guides teams to ensure effective communication and achievement of objectives. This position researches and supports the integration of emerging technologies. He/She provides knowledge and support for applications' development, integration, and maintenance. This position leads junior team members with project related activities and tasks. He/She guides and influences department and project teams. This position facilitates collaboration with stakeholders.

The primary responsibility of this position will be to lead the development efforts for Customer Engagement Center (CEC) application which is on Salesforce Service Cloud. CEC is used by over 25,000 users of Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels.

QualificationsExpertise with Service Cloud and Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)

Lead discussions and negotiations with business representatives about requested functionality

Strong experience with Salesforce Governor limits

Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization

• Lightning components, APEX Class, Triggers, Visualforce pages, Formulas

Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts

Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On

Experience with data updates / data migration using Data Loader and other Salesforce tools

Lead/participate in the code reviews and ensure the code achieves appropriate test coverage

Strong Analytical skills and ability to debug and resolve issues/defects

Ability to author technical solution approach and design documentation

Experience working with 3rd Party implementation partners with on/offshore resources

Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using ANT, Flosum or other industry leading tools

Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team

Experience working with remote teams - the role will require oversight of teams located in different geographical regions

Additional RequirementsSalesforce Certification: Admin, Platform Developer 1

Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)

Excellent written and verbal communication skills

Self-Motivated learner

QualificationsBachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field

• Preferred

Other CriteriaJob Grade: 30G

Must be currently located in the same geographic location as the job or willing to relocate yourself Required.

Shift

Monday Friday from 7am to 5pm (flexible schedule)

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $135,720.00/year to $220,560.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.