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UPS hiring 103Q - Lead Software Development Engineer - Flex Location, Timonium, Maryland

103Q - Lead Software Development Engineer - Flex Location

UPS

Timonium, Maryland
Posted today

Lead AI Engineer Developer Productivity & Copilot PlatformsWe are seeking a Lead AI Engineer to drive developer productivity through Copilotfirst workflows, Generative AI solutioning, and autonomous agent programming. This role is critical to advancing our Developer Experience (DX) strategy by enabling modern, AIaugmented development practices across engineering teams.

You will serve as a handson technical leader and evangelist for GitHub Copilot, Microsoft Copilot Studio, and other generative AI products such as Microsoft Power Platform, while researching, evaluating, and operationalizing emerging AI capabilities that measurably improve how software is built and delivered.

Success is defined by adoption, efficiency gains, and scalable enablement, not experimentation alone.

Key ResponsibilitiesDrive adoption and advanced usage of GitHub Enterprise and GitHub Copilot, including Copilot Chat and autonomous agentbased workflows.

Identify highimpact use cases across the SDLC (coding, testing, refactoring, documentation, CI/CD).

Establish best practices, patterns, and guardrails for AIassisted development.

Design and implement agentic AI solutions that automate and orchestrate developer workflows.

Build and evaluate autonomous and semiautonomous agents for tasks such as code generation, validation, remediation, and workflow automation.

Prototype and productionize emerging AI technologies with clear DX value.

Build and extend copilots using Microsoft Copilot Studio to support engineering and operational use cases.

Leverage Power Platform (Power Automate, Power Apps) to integrate AI capabilities into existing tools and workflows.

Enable lowcode / procode collaboration through reusable components and templates.

Assess existing developer tooling and AI capabilities to identify gaps, redundancies, and opportunities.

Define scalable architectures and reusable frameworks for AI development.

Partner with security, platform, and architecture teams to ensure compliant and responsible AI usage.

Act as a subject matter expert for Copilot platforms and Generative AI development tools.

Mentor engineers and influence teams through guidance, demos, and handson enablement.

Contribute to roadmap planning for AIdriven DX initiatives.

Required QualificationsStrong software engineering background with handson experience (Python, Java, C#, or similar).

Practical experience building Generative AI solutions in production environments.

Experience with GitHub Copilot and AIassisted development workflows.

Familiarity with LLMs, prompt engineering, embeddings, and RAG patterns.

Proven ability to evaluate and operationalize emerging technologies.

Preferred QualificationsExperience with autonomous or agentic AI programming.

Handson experience with Microsoft Copilot Studio and Power Platform.

Background in Developer Experience (DX), platform engineering, or productivity tooling.

Experience working in largescale or regulated enterprise environments.

What Success Looks LikeMeasurable improvements in developer velocity and workflow efficiency.

Broad adoption of Copilotbased development practices.

Reduced friction across the software development lifecycle.

Scalable, reusable AI patterns adopted across teams.

Why This Role MattersYou will shape how AI transforms software development at scale.

You'll influence modern, Copilotfirst engineering workflows.

Your work will directly enable engineers to focus on highervalue problem solving.

You'll help define the future of AIdriven developer productivity.

This role researches, evaluates, and supports the adoption of emerging technologies, including identifying effective AI use cases to drive efficiency. It applies core software engineering principles to design, develop, test, integrate, and maintain applications that deliver business value. The role manages the full system development lifecycle, ensuring solutions are delivered on time, within budget, and successfully implemented. It provides deep functional and subjectmatter expertise, interpreting business challenges and recommending best practices to solve complex problems. While primarily an individual contributor, the role may act as a playercoach, leading projects or teams and operating independently with guidance only in the most complex situations.

Agile Engineering Best Practices

Identifies and recommends improvements to the software development lifecycle and best practices in agile engineering.

Provides input into various software development strategies (e.g., unit testing, acceptance testing, continuous delivery and integration, release and deployment for frequent and reliable release), providing the case for using agile vs. traditional methodologies.

Develops the roadmap and guidelines for tailoring agile practices to a complex and dynamic software development project.

Project Management

Prioritizes multiple project plans, making final decisions about priorities, timing and resources.

Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.

Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.

Troubleshooting

Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.

Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.

Guides the execution of solutions for complex, non-routine issues; redirects solution implementation if desired results were not originally met.

Application Development/Programming

Identifies areas for improvement and develops innovative enhancements using available software development tools following design requirements of customer.

System and Technology Integration

Interprets internal/external business challenges and recommends integration of the appropriate systems, applications and technology to provide a fully functional solution to a business problem.

Technology Advising/Consulting

Exceeds customers' expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology.

Leads others in resolving technical issues in a timely manner; follows up with customers to ensure satisfaction.

Partners with the business to integrate new technologies into business solutions; creates and communicates a vision of the technology requirements for the future state of the business.

Additional Criteria :

Job Grade: 30G

Must be currently located in the same geographic location as the following: Atlanta, GA, Mahwah, NJ, Parsippany, NJ, Louisville, KY, Timonium, MD.

Shift

MondayFriday, morning shift (Hybrid

schedule: 3 days in office and 2 days remote)

Last day to apply is Monday, May 4 at 11:59 PM

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,440/year to $225,000/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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