Global Freight Forwarding Engineering SupervisorEnvision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill

• passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This is not a remote or flex location; employee is required to come into the facility for their regular schedule.

Job Level: FT Supervisor

Internal Grade

Salary

20E

Work Schedule

Monday

• Friday, 8 am to 5 pm

The Global Freight Forwarding (GFF) Engineering Supervisor works with engineering departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. He/She improves service reliability and production performance using technology initiatives and ensures that each operation is using the most cost-effective solutions. He/She provides project management support to multiple highly complex new internal/external customer projects. This position trains operations staff in the newly developed processes and standards to ensure post implementation success and continued process improvement. This position will assist the I.E. departments in special reengineering or new projects, as necessary. This position supports operations over multiple states and shifts (covering over 200 employees), utilizing multiple systems and process models to provide tools, training, and assistance as needed to support the achievement of the business plan. This position also ensures that best practices are identified, documented, implemented, and forwarded to other regions. He/She embraces company culture and promotes its qualities of business integrity, customer responsiveness, teamwork, and shareholder value among employees. This position may supervise others.

Key Responsibilities

• Work closely with operations for staffing and capacity planning
• Partner with Operations and cross-functional teams to drive cost discipline and service performance.
• Ensure solutions meet contractual KPIs, service expectations, and profitability targets.
• Lead root cause analysis and implement sustainable corrective actions to improve E2E service.
• Drive Lean, Six Sigma, and continuous improvement initiatives
• Support operations to implement and pilot innovative tools and technologies
• Ensure adherence to UPS policies, procedures, and client requirements.

Qualifications

Bachelor's degree in industrial engineering or related field preferred

5

years of experience in IE, freight forwarding, air cargo, and ocean logistics operations knowledge

Experience in network modeling, forecasting, and capacity planning

Experience driving cost, service, and contractual performance

Advanced analytical, problem-solving, and critical-thinking skills

Strong written and verbal communication skills

Why This Role

High-impact role with direct influence on operational performance

Opportunity to lead people while remaining hands-on with engineering

Great team collaboration

Exposure to innovative technology and continuous improvement

Additional Information

Fluent in Spanish

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.