Primary Duties

• Attend customer business requirement meetings and document customer-specific operational requirements, workflows, and expectations.
• Collaborate with customers and internal stakeholders to gather, analyze, and document operational processes for new implementations.
• Create first drafts of work instructions, process maps, and operational documentation using established company templates.
• Facilitate internal review sessions to validate documented processes and incorporate stakeholder feedback.
• Schedule and lead documentation review meetings with customers and internal teams using Microsoft Teams.
• Present documented processes to customers and stakeholders to confirm accuracy and alignment with business requirements.
• Revise documentation based on customer and internal feedback through final approval.
• Coordinate document approval workflows and route completed documents through formal Document Control processes.
• Ensure all documented processes comply with Good Distribution Practices (GDP), customer quality requirements, DSCSA serialization requirements, and cold-chain/temperature-controlled handling procedures, as required.
• Support implementation planning and execution activities for new customer onboarding projects.
• Perform operational assessments to identify process gaps, risks, and opportunities for improvement.
• Update and maintain process documentation throughout project planning, UAT testing, and go-live phases of the project.
• Support continuous improvement and operational excellence initiatives within the Implementation and Operations teams.
• Manage multiple projects, associated documentation, and implementation deliverables simultaneously while meeting project milestones and deadlines.