Wayfair Operations Manager Salaries in the U.S. (2025 Data)

The base pay for this position is $36.62 per hour
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!
Shift

• Sunday - Thursday 7:30am - 3:30pm

Wayfair Benefits

• $1.50 per hour shift premium for hours worked between 6:00pm - 6:00am

• Referral bonuses

• Overtime hours & pay

• 401(k) with company match

• Wayfair company discount

• Benefits start day one

• Growth opportunities (Conversions, Promotions, and more!)

• Dozens of discounts and perks with partners

What You'll Do

• Work independently to evaluate damages and defects of items and determine if items can be repaired. Make any required adjustments to items ahead of delivery and ensure item is in perfect condition to be delivered to the customer
• Prioritize and execute on daily, weekly, and monthly tasks (repairs) to ensure completion in a effective and timely manner
• Accurately reports outcomes of work in progress, completed, & past due work
• Monitors inventory, and orders replacement parts and complete installs as needed
• Ask clarifying questions when appropriate
• Administer appropriate repair methods for various product types including, but not limited to:
• Evaluate each piece of furniture to determine the type of wood and/or upholstery repairs, parts, and materials needed to complete the job
• Case Goods: Burn-ins, refinishing, joinery, match colors, and simulate wood grain
• Refinishes and patches damaged furniture including paint, stain, enamel or lacquers; mixes paints and stains to match existing finish
• Repairs, replaces and rebuilds damaged wood, leather or upholstery furniture or mechanical parts
• Operates tools such as power drills, sanders, saws, and other tools required for repair

• Use scan technology to document pertinent carton level information, including condition, quantity, warehouse location and detail repair completed
• Provide direct input into the existing user tools and make recommendations for improvements based on expertise & experience
• Be a vocal contributor on the team
• Contribute to the building and development of training materials for applicable functions
• Must understand that this role will require you to work cooperatively with others, adjust to change, be a reliable team member, and work with other towards a common goal

What You'll Need

• At least 5+ years prior experience in furniture repair/construction

• Advanced understanding of repairing wood items including: color and stain matching, damage/defect repair

• Ability to use power and hand tools as needed

• Advanced understanding of repairing upholstery and multiple fabric types a plus

• High attention to detail and prioritizes quality to deliver a perfect item to the customer.

• Must be comfortable lifting up to 75 lbs. unassisted and moving product 150+ lbs. unassisted or via team lift

• Must be able to work on warehouse floor 8 hours a day or more

• Strong, consistent work ethic and ability to manage time effectively

• Comfort with scanning technology.

• Able to read and comprehend English to ensure your safety and the safety of those working around you.

• Must be at least 18 years of age.

• Certification in Furniture Repair/Restoration, preferred

Safety
The safety of employees remains our #1 priority and is at the heart of every decision made. We have taken a variety of steps to ensure that Wayfair is one of the safest places to work by:

• Providing Guidelines to help employees maintain proper social distancing

• Providing and requiring suitable PPE such as masks, gloves, and safety vests.

• Increased sanitizing stations, as well as, improved professional sanitization of each facility.

• Team stretches at the start of each shift -- if you've come to flex

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.