Wayfair
Write a Review|2.8|
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Wayfair Employee Reviews

What is it like to work at Wayfair?

Review information last updated February 4, 2026.

Rating Distribution

42 ratings

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Summary of Wayfair Employee Feedback (AI-Generated)

2.8 out of 5
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Across all Wayfair locations analyzed, a recurring theme is the significant variability in employee experiences, often heavily influenced by location and specific role.
While some reviews, particularly in Eugene, OR (Cashier & Customer Service Consultant), highlight positive company culture, values, and career opportunities, many others, notably Springfield, OR (Customer Service Representative) and Perris, CA (Laborers/Freight Movers), consistently report negative experiences characterized by poor management, inconsistent communication, and a stressful work environment.
The lack of robust processes and support appears to be a major contributing factor to dissatisfaction, particularly in locations struggling with limited workforce sizes and high pressure to meet productivity targets.
A common thread is the need for improved communication and a more supportive leadership structure.
The data suggests that Wayfair’s success in fostering positive employee experiences is inconsistent and heavily dependent on the specific location and management practices.
Furthermore, a critical observation is the reliance on small sample sizes in several reviews, making definitive conclusions difficult and highlighting the need for broader data collection to accurately assess the overall employee experience across Wayfair’s operations.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Positive Company Culture and Values (Frequently mentioned across multiple locations)
  • Potential for Career Opportunities (Reported in several reviews, particularly Eugene)
  • Competitive Compensation and Benefits (Implied by some 1-star ratings)

Cons

  • Poor Management and Communication (Recurring theme across most locations)
  • High Pressure and Stressful Work Environment (Consistent across multiple locations)
  • Inconsistent Processes and Lack of Support (Frequently cited as a problem)
Dec 9, 2025
4 out of 5
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Customer Service Representative

Team experience greatly impacts your overall work.

Initially, my role was within the call center environment, which presented a highly metrics-driven structure. Advancement opportunities were often contingent upon demonstrating leadership responsibilities and taking on managerial duties without additional compensation. Furthermore, the organization experienced frequent workforce reductions.
Dec 8, 2025
1 out of 5
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Account Manager

Low pay, bad management, and constant policy changes.

During my six-month tenure as an Account Manager at Wayfair, the experience was largely unsatisfactory. The base salary of $40,000 was below market average, supplemented by approximately $1,000 in monthly commission. A significant challenge was the lack of effective management support; my manager, based in an overseas team, demonstrated limited understanding of the role and provided minimal guidance. Furthermore, the company employed aggressive sales strategies, frequently pressuring customers to convert to professional accounts and requiring daily outreach to drive purchases. The role was also subject to frequent and disruptive changes in sales platforms (Salesloft, Salesforce, multiple dialers) and fluctuating quarterly quotas, which impacted commission payouts. Product quality was another concern, with a high volume of low-quality, mass-produced items originating from China, often arriving damaged. Customers frequently incurred return shipping charges for defective goods, contributing to negative customer experiences. Opportunities for career advancement within Wayfair were limited, and the overall compensation package, coupled with mismanaged leadership, did not align with expectations. I would not recommend this position to candidates seeking a stable role with long-term growth potential.
Compensation/Benefits
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1/5
Job Culture
★
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1/5
Management
★
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1/5
Job Work/Life Balance
★
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1/5
Job Security/Advancement
★
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1/5

Pros

Brand recognition, remote work opportunity.

Cons

Below-market compensation, inconsistent commission structure, ineffective management support, aggressive sales tactics, frequent changes in sales platforms, fluctuating quotas, product quality concerns, and limited career growth opportunities.

Dec 5, 2025
2 out of 5
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Service Associate

Poor communication hindered collaboration significantly.

The remote work arrangement currently lacks a strong sense of team collaboration, and leadership support could be enhanced. There is a significant emphasis on customer-facing metrics, which could benefit from a more balanced approach that also recognizes and rewards employee contributions.
Nov 6, 2025
1 out of 5
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Business Account Manager

This is a great entry point for new talent.

During my time at Wayfair, the work environment was previously satisfactory, though not exceptional. However, significant changes have occurred in recent years, primarily stemming from upper management lacking relevant experience in their supervisory roles. These changes have consistently increased job-related stress while simultaneously reducing compensation. As of February 28th, 2025, over 70% of the department faces potential termination due to these circumstances. Management has not taken accountability for these issues and, in fact, has facilitated personnel reductions to avoid severance payments. Leadership consistently attributes failures to employees and avoids accepting responsibility. This situation has resulted in considerable uncertainty and anxiety for numerous employees with significant personal and financial obligations. While Wayfair offers remote work opportunities and competitive benefits, the overall management and operational practices have not consistently demonstrated a commitment to employee well-being or professional treatment.
Compensation/Benefits
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1/5
Job Culture
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2/5
Management
★
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1/5
Job Work/Life Balance
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3/5
Job Security/Advancement
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1/5

Pros

Remote work opportunities, competitive benefits package.

Cons

Management lacks relevant experience, leading to increased stress and reduced compensation; significant risk of departmental restructuring; lack of accountability from leadership.

Jul 14, 2025
1 out of 5
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Cherry Picker Operator

I encourage you to explore this company.

During my initial tour of the facility, I expressed concerns regarding the overall atmosphere. I have consistently found my experience at this job to be markedly different from previous employment, and I continue to have reservations about the work environment.
Compensation/Benefits
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1/5
Job Culture
★
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1/5
Management
★
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1/5
Job Work/Life Balance
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1/5
Job Security/Advancement
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1/5
Jul 13, 2025
5 out of 5
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Loader/Unloader

This employee is professional and dedicated to work.

The most positive aspect of my employment here is the availability of challenging work opportunities, the focused and professional work environment, and the competitive compensation and benefits package. The team’s determination and commitment effectively address all daily challenges. Communication within the company is consistently professional. My typical workday is characterized by efficiency, organization, a fast-paced environment, and the satisfaction of consistently exceeding performance goals.

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Wayfair Employee Reviews by Location

Location Rating Reviews
Boston, MA
3
★
★
★
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☆
5
Perris, CA
3.8
★
★
★
★
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4
Wilmette, IL
1
★
☆
☆
☆
☆
2
Cranbury, NJ
3
★
★
★
☆
☆
2
Hebron, KY
1
★
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☆
☆
☆
1
Denver, CO
4
★
★
★
★
☆
1
Orem, UT
5
★
★
★
★
★
1
Layton, UT
1
★
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☆
☆
1
Strongsville, OH
5
★
★
★
★
★
1
Bryan, TX
2
★
★
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☆
1
Ontario, CA
4
★
★
★
★
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1
Lancaster, TX
1
★
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☆
1
Moreno Valley, CA
1
★
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1
Athens, GA
5
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★
★
★
★
1
Lathrop, CA
5
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1

Latest Job Openings at Wayfair

Wayfair

Warehouse Associate-Equipment Operator

Wayfair
Jacksonville, Florida
Yesterday
Warehouse Associate-Equipment Operator Location: Jacksonville, Florida Category: Warehouse Hourly Base Pay: USD 19.25 - USD 20.00 The above hourly rate may vary depending on location, shift, job-related knowledge, skills and experience. The range listed is just one component of Wayfair's total compensation package for employees. Depending on the position offered,...
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Flex Warehouse Associate

Wayfair
Fort Myers, Florida
Yesterday
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Retail Receiving Associate

Wayfair
Orlando, Florida
Yesterday
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Warehouse Associate

Wayfair
San Antonio, Texas
Yesterday
Warehouse Associate Location: San Antonio, Texas Category: Warehouse Hourly Base Pay: USD 16.75 - USD 17.50 The above hourly rate may vary depending on location, shift, job-related knowledge, skills and experience. The range listed is just one component of Wayfair's total compensation package for employees. Depending on the position offered,...
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Warehouse Team Lead - Bulk Team

Wayfair
Lancaster, Texas
Yesterday
Wayfair Distribution Team Opportunity We deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. The Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been...
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Warehouse Associate

Wayfair
Wixom, Michigan
Yesterday
Warehouse Associate Location: Wixom, Michigan Category: Warehouse Hourly Base Pay: USD 18.25 - USD 19.00 The above hourly rate may vary depending on location, shift, job-related knowledge, skills and experience. The range listed is just one component of Wayfair's total compensation package for employees. Depending on the position offered, shift...
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Warehouse Associate Equipment Operator

Wayfair
Aberdeen, Maryland
Yesterday
Warehouse Associate Equipment Operator The starting hourly rate for this role is $20.50/hour Who We Are Our new 1.2 Million sq. ft. facility has just opened in Aberdeen, MD! We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who...
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Service Sr. Associate

Wayfair
Athens, Georgia
Yesterday
Senior Associate, Customer Service The Senior Associate, Customer Service is a crucial part of the Customer Service and Support function, specializing in resolving customer questions and issues via telephone. This position is responsible for assisting customers by providing information about products and services, answering questions, and resolving problems. The senior...
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Seasonal Warehouse Associate

Wayfair
Norton, Massachusetts
Yesterday
Wayfair Distribution Team Member The base pay for this position is $20.00 per hour. We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our...
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Flex Warehouse Associate

Wayfair
Hammond, Louisiana
Yesterday
Wayfair Distribution Team Member Peak Performance Bonus: Earn an extra $800 bonus for successfully completing the peak season Oct 19-Dec 13. Bonus eligibility requires successful attendance and performance throughout the defined peak period. We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of...
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