Employee Insights in Ogden, UT
Review information last updated August 6, 2025.
Rating Distribution
3 ratings
Summary of Wayfair Employee Feedback (AI-Generated)
Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.
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Highlights
Pros
- Competitive Compensation and Benefits (Across multiple roles)
- Extensive Resources Provided for Customer Service (Orem - Customer Service Representatives)
- Potential for Moderate Work-Life Balance (3/5 - Sales Representatives - Ogden)
Cons
- Significant Challenges with Work-Life Balance (Repeated across multiple locations)
- Lack of Effective Leadership Support (Consistently low ratings for Senior Leadership)
- Limited Career Opportunities (Low ratings for Career Opportunities)
Unhealthy company
Pros
The company offers a break room, representing a remaining benefit from a previous compensation package that has since diminished due to the company’s public offering.
Cons
Significant challenges exist within the organization, including frequent management turnover driven by unrealistic performance expectations. The sales environment is highly competitive and exhibits instances of preferential treatment towards senior agents. New agents are often assigned a low volume of accounts while maintaining revenue targets comparable to those of established, larger accounts. This contributes to high employee turnover. The company previously offered stock options to agents, which have largely lost value.
Great until going public
Pros
The workplace offered a positive and supportive environment with numerous benefits and a strong team.
Cons
The role consistently demanded exceptionally high performance targets with frequent, intense pressure for improvement, making sustained achievement a significant challenge and leading to a negative overall experience.
Management left much to be desired
Pros
The role generally requires minimal specialized skills and execution was straightforward.
Cons
Frequent management changes and inconsistent adjustments to workflow processes have contributed to a challenging and unstable work environment.
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