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Staples Employee Reviews

What is it like to work at Staples?

Review information last updated August 20, 2025.

Rating Distribution

167 ratings

Summary of Staples Employee Feedback (AI-Generated)

3 out of 5

Across all Staples employee reviews, a recurring theme is the variability of the experience, largely dictated by the specific role and location.
While some roles, particularly cashier positions targeting students (Renton, WA), offer flexibility and a generally acceptable environment, others, like the distribution center in Stockton, CA, present significant concerns regarding management, safety, and overall employee support.
A common thread is the limited scope of feedback – most reviews are based on a single perspective, making it difficult to draw definitive conclusions.
The company appears to be prioritizing accommodating diverse needs, with flexible scheduling highlighted as a key benefit in certain roles.
However, across multiple locations, issues related to corporate engagement, inadequate benefits packages, and a lack of investment in employee development consistently surface.
Notably, several reviews point to a disconnect between corporate and store-level support, leading to feelings of undervaluation and a lack of resources.
The distribution center in Stockton, CA, stands out as a particularly concerning case, with serious issues regarding OSHA compliance and a generally negative work environment.
The reviews demonstrate that Staples' employee experience is highly dependent on the specific role, location, and the management team in place.
A critical element is the reliance on a small sample size of reviews, requiring further investigation with a larger dataset for a more robust understanding.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Flexible Scheduling
  • Suitable Work Environment (in some roles)
  • Adequate Compensation/Benefits (in some roles)

Cons

  • Lack of Corporate Engagement
  • Issues with Management Effectiveness
  • Limited Advancement Opportunities
Jul 14, 2025
4 out of 5
Sales Floor Associate

I genuinely enjoyed my time working here.

Overall, the work environment is positive. Compensation could be improved. A significant concern is the lack of direct engagement from senior leadership. The company boasts a strong work environment and a rich history and culture. A typical workday involves supporting customer service through Amazon Center operations, including order verification and inventory management.
Jul 11, 2025
3 out of 5
Operations Supervisor

My time working at multiple staples in Montgomery county MD 2012-2018

Rating Compensation And Benefits
3/5
Rating Career Opportunities
3/5
Rating Culture And Values
2/5
Rating Diversity And Inclusion
5/5
Rating Senior Leadership
4/5
Rating Work Life Balance
4/5

Pros

Della consistently demonstrates strong leadership qualities and is a valued manager. This role provides excellent development opportunities for students and individuals seeking managerial positions. During my time at the Bethesda store, I observed a highly effective team and management structure. Despite consistent pressure to achieve goals with limited resources, the team consistently demonstrated resourcefulness and collaboration. This contrasts with observations at other stores where teams exhibited less engagement.

Cons

The insurance and tech service providers have consistently underperformed, characterized by excessive fees, unmet promises, and a lack of reliable service. The focus on aggressive sales targets negatively impacted customer relationships and long-term retention efforts. Several departments are experiencing financial losses, primarily offset by revenue from print and copy services, leading to an over-reliance on the sale of supplementary insurance and warranties. Technical expertise was frequently required to address operational issues across multiple departments.

Jul 11, 2025
3 out of 5
Cashier

NA

Pros

The team consistently demonstrates a positive and collaborative working relationship.

Cons

Customer escalations and instances of customer frustration have been observed.

Jul 10, 2025
2 out of 5
Delivery Driver

The workplace was toxic with unreliable management

This employee consistently experienced challenges related to operational processes and management support. There were instances of inconsistent leadership and frequent changes in established procedures, which created confusion and disruption. Communication with the manager was limited, and the implementation of policies lacked clarity and stability. The monitoring of employee activities through surveillance was observed, and errors, however minor, resulted in corrective actions. Overall, the role was straightforward when operating independently, however, the overall work environment presented significant difficulties.
Jul 10, 2025
2 out of 5
Technology Services Specialist

I handled many different responsibilities at work

The employee’s performance is significantly impacted by the clarity and consistency of expectations across roles. Management support and prioritization can vary, which occasionally leads to frustration due to perceived inconsistencies in support and recognition.
Jul 9, 2025
4 out of 5
Associate

It's a job

Rating Compensation And Benefits
3/5
Rating Career Opportunities
4/5
Rating Culture And Values
3/5
Rating Diversity And Inclusion
2/5
Rating Senior Leadership
1/5
Rating Work Life Balance
3/5

Pros

The employee demonstrates a strong work ethic and is engaged in their role.

Cons

Compensation is not competitive with current market rates.

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Staples Employee Reviews by Location

Location Rating Reviews
New York, NY
2.5
4
Framingham, MA
3
4
Ontario, CA
4.3
3
Atlanta, GA
3.3
3
Silver Spring, MD
3
3
Orlando, FL
1.7
3
Philadelphia, PA
3
3
Glastonbury, CT
4.5
2
Los Angeles, CA
4
2
Danvers, MA
2
2
Yorba Linda, CA
3.5
2
Charlotte, NC
1.5
2
Needham, MA
3
2
Bensalem, PA
4
2
Lithia Springs, GA
3
2

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Staples. Contact us to suggest updates to this page.