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Wayfair Employee Reviews in Orem, UT

Employee Insights in Orem, UT

Review information last updated August 6, 2025.

Rating Distribution

3 ratings

Summary of Wayfair Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
2.6 out of 5

Across the six available employee reviews for Wayfair’s Utah locations, a consistent and concerning theme emerges: significant challenges within the company’s work environment, particularly regarding leadership and work-life balance.
The most prevalent negative sentiment centers around a perceived lack of effective leadership support, with ratings for senior management consistently low across multiple roles (Sales Managers, Sales Representatives - Wholesale & Manufacturing, First-Line Supervisors, and Sales Representatives - Ogden).
This suggests a disconnect between employees and upper management, impacting morale and potentially productivity.
A second major concern is the difficulty maintaining work-life balance, highlighted repeatedly across the reviews, particularly in the Layton and Ogden locations.
This appears to be driven by demanding workloads and a lack of clear boundaries.
While some roles, like the Child, Family, and School Social Worker position in Orem, received moderately positive ratings, the overall trend indicates significant issues requiring immediate attention.
Furthermore, there’s a consistent lack of defined career opportunities, impacting employee satisfaction and retention.
The reviews reveal a need for Wayfair to proactively address these concerns, focusing on leadership development, workload management, and providing clearer pathways for employee growth.
The limited sample size necessitates further investigation, but the current feedback strongly suggests a systemic problem that requires a comprehensive solution.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Competitive Compensation and Benefits (Across multiple roles)
  • Extensive Resources Provided for Customer Service (Orem - Customer Service Representatives)
  • Potential for Moderate Work-Life Balance (3/5 - Sales Representatives - Ogden)

Cons

  • Significant Challenges with Work-Life Balance (Repeated across multiple locations)
  • Lack of Effective Leadership Support (Consistently low ratings for Senior Leadership)
  • Limited Career Opportunities (Low ratings for Career Opportunities)
Jun 13, 2025
4 out of 5
Customer Service Representative

Best Job I'd ever had for a long time

Rating Compensation And Benefits
5/5
Rating Career Opportunities
4/5
Rating Culture And Values
3/5
Rating Diversity And Inclusion
4/5
Rating Senior Leadership
3/5
Rating Work Life Balance
4/5

Pros

The employee benefits package is comprehensive, including a 401k match and valuable perks. The work environment is positive and fosters a sense of empowerment.

Cons

Recent organizational changes and cost-cutting measures have presented significant challenges. Despite these difficulties, the company remains a good place to work.

Feb 4, 2025
5 out of 5
Senior Service Consultant

Good work environment

Overall, my experience has been positive. The company provided extensive resources to support customer service efforts, and a variety of employee engagement activities were regularly offered.
Dec 8, 2024
3 out of 5
Case Manager

Wayfair

Rating Compensation And Benefits
3/5
Rating Career Opportunities
3/5
Rating Culture And Values
3/5
Rating Diversity And Inclusion
3/5
Rating Senior Leadership
3/5
Rating Work Life Balance
3/5

Pros

The employee demonstrates a positive and collaborative attitude, working well with colleagues.

Cons

The work environment appears overly structured and formal, lacking a degree of flexibility.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Wayfair. Contact us to suggest updates to this page.