Production Services Site Reliability Engineer

The Production Services Site Reliability Engineer (SRE) role resides within the Software Delivery organization, which is at the core of the Apple software release process. This role is responsible for applying SRE practices in maintaining Atlassian services, which are used by software engineers and project managers to develop Apple software for delivery to customers around the world.

The Atlassian Services team drives reliability and performance engineering of data center applications, instruments observability of services, responds to incident alerts, and reports on SLI/SLO metrics for visibility across the organization. This SRE role is essential in maintaining the production systems of Bitbucket, Confluence, and Jira that are used to deliver the state-of-the-art operating systems, applications, and firmware to Apple customers.

Responsibilities include:

• Configuration and monitoring of on-prem and cloud-based dependencies
• Automate continuous integration (CI) and continuous delivery (CD) pipelines
• Maintain staging and production environments with goal of maximizing uptimes
• Implement observability of systems for monitoring, alerting, and metrics reporting
• Generate reports regarding service metrics on performance, availability, and reliability
• Champion practices regarding change control management and incident response

A successful Production Services Site Reliability Engineer will be expected to:

• Proactively communicate status of Atlassian services to stakeholders and follow through on time-sensitive tasks
• Demonstrate willingness to ask for clarification and increase awareness of the larger context
• Explore solutions to problems, evaluate risk vs reward, then execute best approach
• Communicate asynchronously with a global team across multiple timezones
• Document new processes or update existing documentation pages
• Eager and curious to learn across multiple technology stacks

Excellent judgment and integrity with ability to make timely and sound decisions. Ability to anticipate the needs of others and adapt to changing conditions.

Qualifications:

• B.S. in Computer Science or related work experience
• Passion in building reliable, scalable, and performant distributed systems
• Understanding of distributed systems w.r.t. application, networking, and security
• SRE or Dev/Ops experience in managing customer-facing systems in 24/7 environment
• Experience in managing and monitoring fleets of *nix systems or container platforms