Project Manager - Apple Store Online User Acceptance Testing (UAT)

Imagine what you could do here! The people here at Apple don't just create products; they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy, and learn everything Apple, wherever they are. Each customer should feel like they are our only customer, and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our User Acceptance Testing (UAT) Project Management team ensures that our Online offerings work as designed and deliver the magical experiences that we intend. This team understands our systems deeply, creates a test plan to evaluate our new offerings, and provides final quality signoff before they go live. If you're the type of person where good enough isn't, this is the role for you.

Description

As a UAT Project Manager, you will direct and drive medium to large sized, global cross-functional UAT efforts, with a direct impact on one of the world's largest e-commerce sites. You will build strong, trusted relationships with all cross-functional partners while managing and organizing activities and tasks across UAT planning, execution, and reporting. You will also provide strong leadership and deep expertise to guide testing efforts for end-to-end customer journeys, understand business processes, and deliver creative solutions.

Responsibilities

• Operating as a lead of an ASO functional track, or as the cross-functional lead of a larger UAT program, often reporting into a centralized testing function.
• Managing test planning, and organizing activities throughout UAT planning and execution.
• Leading and collaborating with multiple UAT partner teams to connect the dots and stitch across them to drive success.
• Leading test resources required for successful execution of projects, and providing input to processes that drive continuous improvement aligned with industry best practices.
• Keeping the extended team informed, and ensuring accountability to the resolution of key issues.

Minimum Qualifications

• 4+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role.
• Possesses a good understanding of the Software Development Lifecycle (SDLC).
• UAT/QC/Quality experience within an e-commerce or contact center based organization (could be user experience/web front-end, transactional back-end, or contact center applications focused).
• Quality-focused, deeply technical, and displays analytical and problem-solving skills.
• Experienced with Test Automation capabilities, toolsets, test scripting processes.
• BA/BS degree in a technical field, or 8+ years relevant professional experience.

Preferred Qualifications

• 7+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role.
• PMP or Project Manager Certifications a plus.
• Experience with SAP, AI/ML Validations is a plus.
• 5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.
• Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
• Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant. At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here in our culture, our benefits, and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace. Learn about reasonable accommodations for job applicants. Apple accepts applications to this posting on an ongoing basis.