Software Engineer (Customer Success), Developer Engagement

Developer Engagement creates user experiences and services to enable Apple's engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are seeking engineers passionate about delivering exceptional developer experiences and shaping how we build and test software at scale in support of macOS, iOS, watchOS, tvOS, Xcode, and more.

Responsibilities

• Triage and troubleshoot issues across CI and distributed systems, providing clear technical direction and solutions
• Design and build automation and tooling that meaningfully improves efficiency and experience for end users
• Drive adoption engineering efforts, including onboarding teams, creating enablement materials, and reducing friction for developers adopting new tools
• Instrument observability of support workflows, analyze metrics, and drive continuous process improvement
• Create and maintain self-service resources including FAQs, how-to guides, and technical documentation
• Craft concise and effective communications around maintenance, incidents, and new capabilities
• Maintain high-quality product feedback by ensuring bug reports and user insights are actionable by engineering teams

Minimum Qualifications

• 4+ years industry experience
• Bachelor's degree in computer science or equivalent experience
• Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders
• Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)
• Familiar with continuous integration, software testing, and build methodologies
• Designing and using web service APIs
• Automation development experience in high-scale operating environments
• Comfortable using AI-assisted tools and workflows as a core part of day-to-day engineering work
• On-call availability when needed

Preferred Qualifications

• Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes
• Ability to refine user requirements and prototype new solutions from scratch
• Experience driving adoption of developer tools or platforms across engineering organizations
• macOS, iOS, or UNIX development experience
• Ability to maintain composure and customer-service focus in high-pressure situations
• Flexibility and adaptability to thrive in a dynamic, fast-moving environment

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.